Call Center Executive

Job Title: Call Centre (Mandarin/Chinese speaking)
Location: Madurai Office (Full-time, Work from Office)
Company: EOX GLOBAL TECH PVT LTD
Employment Type: Full-time / Part-time

Job Summary:

We provide services to innovative online platform connecting parents, students, and tutors in South East Asia/Asia. We are seeking a Call Centre Team to mediate between parents, students, and tutors, ensuring seamless communication and coordination. The ideal candidate will be fluent in English and Mandarin/Chinese have strong customer service skills, and be tech-savvy to manage the platform’s admin panel. This role requires leadership qualities, as the candidate will be expected to manage a team as the business grows.

Key Responsibilities:

Communication & Coordination:

• Serve as the primary point of contact for parents, students, and tutors.
• Manage tutor bookings, schedule classes, and address queries via phone, WhatsApp, and email.
• Ensure smooth and professional communication between all parties.
• Provide translation service from Chinese to English to other call centre members

Tutor & Student Management:

• Handle tutors from Level 1 to University level across various subjects.
• Communicate in Mandarin /Chinese to parents and also provide translation to counterparts.
• Guide tutors on platform usage and support them with administrative processes.
• Assist in tutor onboarding, verification, and scheduling.

Customer Support & Issue Resolution:

• Address inquiries, complaints, and concerns professionally and efficiently.
• Maintain a high standard of customer service by ensuring clear and empathetic communication.
• Mediate conflicts or misunderstandings between tutors and parents/students.

Administrative & Platform Management:

• Adapt to and use the admin panel of the tution platform for daily operations.
• Maintain accurate records of all communications and tutor-student interactions.
• Regularly update schedules and ensure data accuracy in the system.

Requirements:

• Fluent in Mandarin/Chinese & English (Strong verbal and written communication).
• Strong computer skills – ability to learn and operate an admin panel.
• Excellent phone, WhatsApp, and email etiquette.
• Problem-solving and conflict resolution skills.
• Multitasking & adaptability – willing to take on different responsibilities in a startup environment.
• Leadership qualities – ability to manage a team as the business scales.
• Must follow the Holiday calendar of the assigned country
• Previous experience in a call centre, customer service, or education-related role is a plus.

Work Environment:

• Office-based role in Madurai.
• 9.30am to 5.30pm
• Casual Leave entitlement
• Working days and holidays will be accorded as client requirements
• Career growth opportunities as the company expands.
• Part Time: 12k To 15k (1.30 pm To 5.30 pm)

Job Types: Full-time, Part-time

Pay: ₹20,000.00 - ₹25,000.00 per month

Language:

• Hindi (Required)

Work Location: In person