Enterprise Solution Manager

As an Enterprise Solution Manager, you will play a key role in supporting the BDM team by collaborating closely to understand client requirements, preparing solution decks, RFPs, and demos for client pitches. Your excellent verbal and written communication skills in English will be essential in providing product and technical clarification to customers during pre-sales conversations. Additionally, your strong documentation and presentation skills will be crucial in assisting BDMs in setting up and executing customer demonstrations and coordinating UAT environments. You will act as a liaison between the BDM and Development Teams, translating business needs into technical requirements and coordinating solution feasibility checks. Your project management abilities, including planning, coordination, and follow-ups, will be put to use in supporting the execution of new customer deployments, handling migration projects, and tracking progress and dependencies. Furthermore, you will drive internal coordination for onboarding new customers, assisting in provisioning, testing, and documentation during the onboarding lifecycle. You will also serve as an internal point of contact for service-related escalations during the early stages. Your ability to analyze technical information and translate it for business use will be valuable in drafting detailed BRDs for new feature requests and integrations, as well as in creating and maintaining standard operating procedures for pre-sales and onboarding. Continuously monitoring market trends and competitor offerings will be part of your responsibilities, capturing insights to support new feature evaluations and product roadmap discussions. You will also be responsible for high-value customer engagement, assisting in onboarding and managing enterprise customers to ensure technical alignment, compliance, and continuity in engagement. Your knowledge of APIs, SMS, Voice, and WABA will be beneficial, although not mandatory. With 1-6 years of experience in Pre-sales, Project coordination, or Solutioning, you are well-equipped to excel in this role.,