Team Leader-VRM-BRANCH BANKING-VRM Candidate Experience site

3.0 - 7.0 years

0 Lacs

hyderabad, telangana

On-site

In this role as a Team Leader, you will be leading a team of Virtual Relationship Managers (VRM) responsible for service, sales, and profitability from the assigned portfolio. Your key responsibilities will include: - Collaborating with fulfilment teams to ensure best in class conversion ratios. - Ensuring availability of trained manpower to maintain production at 100% capacity. - Meeting cost to income ratios as determined by the scorecard. - Adhering to Standards of Performance. - Meeting Customer Satisfaction index as measured through NPS surveys. To be eligible for this position, you should be a Graduate with 7+ years of experience or a Post Graduate with around 5 years of experience, of...

Posted 1 month ago

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Team Leader-VRM Candidate Experience site

5.0 - 9.0 years

0 Lacs

hyderabad, telangana

On-site

As a Team Leader, you will be responsible for leading a team of Virtual Relationship Managers (VRM) to ensure exceptional service, sales, and profitability from the assigned portfolio. You will collaborate with fulfillment teams to optimize conversion ratios and ensure the availability of trained manpower to maintain production at 100% capacity. Your role will involve meeting cost-to-income ratios as per the Scorecard, adhering to Standards of Performance, and ensuring high Customer Satisfaction index measured through NPS surveys. The ideal candidate for this role should be a Graduate with a minimum of 7 years of experience or a Post Graduate with around 5 years of experience, including at l...

Posted 2 months ago

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