Engineer, RMDC

ABOUT THE POSITION:
The Remote Monitoring and Diagnostics Center (RMDC) is a mission-critical global team that operates as the first point of contact for diagnosing and resolving issues across Fluence s worldwide Battery Energy Storage Systems (BESS) fleet. The RMDC ensures 24/ 7/ 365 operational availability and performance of energy storage sites by managing incidents, coordinating timely maintenance, and performing proactive monitoring and diagnostics remotely.

This role is central to the safe, reliable, and cost-effective performance of the most advanced energy storage assets in the world.

KEY RESPONSIBILITIES:
As a part of the RMDC, you will: Experience: ~3 years

Certifications:
RHCSA (Required) RHCE (Optional, in progress or has it) CCNA or Basic Networking

Technical Skills / Core Competencies:
Deep experience with Ubuntu Server administration: installation, configuration, package management, service management. Proficient in RAID configuration (both hardware and software RAID) - setting up RAID on HP servers. Solid knowledge of HP server hardware: ProLiant series, ability to interface with iLO, firmware updates, health monitoring. Experience with LVM configuration: creating, resizing, snapshots, etc. Expertise in NFS: server client setup, performance tuning, permissions/sharing. Patch management on Linux: Applying security patches; managing repositories; ensuring systems are up to date. Access management: Users/groups; sudo rules; permissions; file system ACLs. LDAP: Setup, integration for centralized authentication (Ubuntu + LDAP); maintaining ldaps, backups etc. Log management: syslog, journalctl, logrotate, central log aggregation. Service management: systemd, upstart (if working on older Ubuntu), start/stop/restart services, failure recovery. Troubleshooting: Networking issues, disk failures, service failures, boot problems, RAID rebuilds, performance issues.

Soft/Other Skills:
Good documentation skills. Strong analytical problem solving. Ability to work under pressure (downtime, critical servers). Team player, communicates well with other infra/dev teams. Sample Accomplishments / Projects:

Migrated several HP ProLiant servers from Ubuntu 18. 04 20. 04 with zero downtime for critical applications.
Implemented automated patching schedule across all Ubuntu servers; reduced security vulnerabilities by X%. Set up centralized LDAP system for 50+ servers; integrated user login, sudo via LDAP. Designed and implemented log aggregation via syslog server; improved ability to detect and respond to issues.

SHIFT TEAM STRUCTURE:
- Based in Bangalore, working in a 24/7 rotational shift model including weekends and holidays - Part of a global critical response team responsible for uninterrupted remote site management year-round - Support is provided to all Fluence assets across Americas, EMEA, and APAC regions

IDEAL CANDIDATE QUALIFICATIONS:
- Bachelor s degree in Electrical, Mechanical, Electronics, or Computer Engineering (BSEE, BSME, BSCE), or Licensed Electrician - Minimum 2-3 years of experience in remote OM or technical support roles in Energy Storage, Power Generation, or Industrial Automation - Proven hands-on experience in monitoring and remote troubleshooting of: Battery Management Systems (BMS) Advanced Power Conversion Systems (PCS) / Inverters HVAC and Cooling Systems Ubuntu/Linux OS Servers (RHCSA certified) Cisco networking devices (CCNA certification preferred) SCADA and industrial communication protocols (MODBUS, OPC, BACnet, etc.) - Comfortable in high-pressure environments with a focus on uptime, service quality, and customer satisfaction - Excellent verbal and written communication skills with a strong customer-first approach - Experience working with incident management and ticketing systems - Strong documentation, reporting, and analytical skills using Microsoft Office and service platforms - Physically capable to support field teams if needed (lifting up to 40lbs, climbing ladders/steps, etc.) - Willingness to work rotational night shifts, holidays, and support weekends as part of a 365-day operational team

WHY JOIN FLUENCE RMDC
- Be a part of the core global operations team that supports the clean energy transition - Work on cutting-edge energy storage technologies - Grow your career in a high-impact, technical role with opportunities to cross-train and collaborate globally - Contribute to improving energy grid stability, sustainability, and resilience worldwide

Our Culture

At Fluence, our culture is the foundation that drives our ambitious growth strategy and fuels our mission to transform the future of energy. Our core cultural pillars empower us to innovate, collaborate, and lead with purpose, ensuring we continue to deliver unparalleled value to our customers and the world.

Unleash Voices

We believe every voice matters. We encourage openness, active listening, and decisive action to create a culture where everyone has the opportunity to contribute to our success. We foster an environment where diverse perspectives are heard and valued, driving innovation and progress.

Customer Fluent

Our customers are at the heart of everything we do. We re committed to delivering exceptional value that exceeds expectations by understanding our customers needs and adapting swiftly to meet them. Our deep focus on customer satisfaction drives us to continuously improve and innovate.

Infinite Impact

We are committed to creating the impossible. We push boundaries to deliver sustainable, game-changing solutions that shape a brighter, more energy-efficient future for all. Our team is passionate about making a lasting impact that will resonate for generations to come.

All In

We are all in for growth. Our teams are relentlessly focused on identifying and seizing opportunities that propel us forward. We embrace an ownership mindset, pushing ourselves and each other to accelerate progress and create lasting success.