Engineer, Customer Service-French

As part of Enphase Energy, your mission is to advance a sustainable future for all by providing affordable, safe, reliable, and scalable energy solutions through intelligent microinverters and smart battery technology. With over 48 million microinverters installed worldwide, Enphase Energy is a global leader in clean energy systems, serving over 2.5 million systems across 140 countries. **Key Responsibilities:** - Answering inbound Emails / Chats / Phone calls to the Customer Support queue during assigned hours. - Conducting remote troubleshooting of Enphase products. - Troubleshooting, approving, and executing warranty claims. - Providing pre-sales information about Enphase products. - Assisting with the activation of new Enphase sites as needed. - Documenting all activity in a central CRM/Help Desk software platform. - Coordinating with Enphase Engineering to track field issues and product modifications. - Assisting other team members with troubleshooting and/or administrative tasks as needed. - Participating in ongoing training/education of industry standards and Enphase product-specific information. - Following departmental conventions and procedures. - Professionally representing Enphase via all communication mediums. - Abiding by all company policies and standards of conduct. - Performing other duties as assigned. **Qualifications Required:** - Should be a Graduate - B.E/B.Tech/M.Sc/MCA/B.Sc/BCA - Interpersonal skills and proven ability to build rapport with customers, peers, and managers. - Experience in a fast-paced technical support or customer service position. - Strong verbal and written communication skills. - Proficient in French with C1 certification required. - Computer literate with PC skills essential, Mac OS desirable. - General understanding of electrical concepts, AC & DC circuits, electrical or electronics background highly desirable.,