Engine Field Service Technician - Level III

DESCRIPTION

The Engine Field Service Technician Level III is a technical specialist and the primary customer support contact for diagnosing and executing complex repairs on Cummins engine products at customer sites. The technician ensures the highest standard of service through expert knowledge, professional coaching, and strict adherence to safety and quality standards. This role also acts as a mentor to junior technicians while identifying service opportunities that support customer satisfaction and business growth.

Key Responsibilities:

• Customer Support & Relationship Management

• Establish and maintain strong, productive relationships with customers.
• Act as the main point of contact for technical service needs on-site.
• Identify and communicate opportunities for additional service and sales.

• Diagnostics & Repair Execution

• Perform complex diagnostics using mechanical and electronic tools, Cummins procedures, and computer software.
• Carry out complex repairs on engine products and associated components, ensuring adherence to quality standards and timelines.
• Utilize service publications and tools to analyze system interactions and resolve issues efficiently.

• Preventative Maintenance & Compliance

• Conduct preventative maintenance as per schedules, using documented Cummins standards.
• Maintain service documentation and ensure accurate records in business systems for historical and billing purposes.
• Escalate unresolved issues to product specialists or supervisors as necessary.

• Coaching & Technical Leadership

• Coach, guide, and transfer knowledge to junior technicians and apprentices.
• May provide work direction and review repair plans or parts lists.

• Health, Safety, and Environmental (HSE)

• Comply with all relevant HSE policies and procedures.
• Report any incidents or risks and champion proactive safety behaviors.
• Maintain a clean and safe work environment, including service vehicle and tools.

RESPONSIBILITIES

Competencies:

• Communicates Effectively

  Tailors communication for various audiences, ensuring clarity.

• Customer Focus

  Delivers customer-centric solutions and builds trust.

• Develops Talent

  Mentors and supports the development of others.

• Manages Complexity

  Solves multifaceted problems through structured approaches.

• Manages Conflict

  Navigates conflict professionally to maintain relationships.

• Self-Development

  Continuously seeks personal and professional growth.

• Values Differences

  Respects diverse perspectives and cultural differences.

• Health & Safety Fundamentals

  Promotes safety culture through actions and awareness.

• Diagnostics Application

  Uses tools and data to troubleshoot complex engine issues and validate repairs.

• Electronic Service Tool Application

  Leverages Cummins-specific software and hardware for diagnostics and servicing.

• Engine Systems Interactions

  Understands interactions between engine subsystems (cooling, fuel, aftertreatment, etc.) for accurate diagnosis.

• Product Repair and Maintenance

  Executes repairs per Cummins guidelines, ensuring high-quality standards and minimal downtime.

• Service Documentation

  Accurately logs technical information in business systems for traceability.

• Technical Escalation

  Applies structured escalation process for unresolved or advanced technical issues.

Qualifications:

• Education:

• Vocational diploma or equivalent in Mechanical or Automotive Engineering from a recognized technical institution.
• Apprentice-trained Engine Technician (preferred).

• Licenses/Certifications:

• Valid local driving permit.
• May require certification for compliance with export controls or sanctions regulations.

Experience:

• Extensive hands-on

  field service experience

  with

  Cummins or similar engine systems

  .
• Proven track record of high-quality engine diagnostics and repair.
• Demonstrated customer service experience in a technical field.
• Experience in providing

  technical coaching or leadership

  to junior technicians (preferred).

QUALIFICATIONS

Skills & Knowledge:

• Strong understanding of

  diesel and gas engine systems

  and their electrical/electronic controls.
• Ability to interpret technical documents, system schematics, and diagnostic software outputs.
• Proficient in using electronic service tools and specialized mechanical equipment.
• Excellent troubleshooting and repair skills in field environments.
• Effective at knowledge transfer and mentoring less experienced technicians.

Additional Information:

• External candidates with experience in

  electrical and electronic systems

  in engines are encouraged to apply.
• This is a field-based role requiring travel to customer locations and consistent engagement with on-site equipment.
• Cummins values diversity and encourages individuals from all backgrounds to bring their unique perspectives to the team.