Email & Offline Support Specialist

Email & Offline Support Specialist (US Utility Services Program)

Location:

Night Shift | Rotational

We are seeking detail-oriented and reliable professionals to support a leading US-based utility services program. This role involves handling transaction services, email requests, and offline reports with a strong focus on accuracy, clarity, and timely completion.

Work Schedule:

7 days a week (rotational)

7:30 p.m. IST 7:30 a.m. IST

Key Responsibilities:

• Process customer email requests to start, stop, or transfer utility services.
• Confirm and update service order details and scheduling.
• Respond to billing, payment, due-date, and balance inquiries using standardized templates.
• Assist customers with payment arrangements and budget billing plan updates.
• Clarify charges, fees, or adjustments shown on bills.
• Document all account actions accurately.
• Make occasional outbound calls to provide updates or confirmations.

Technology Requirements:

all

• USB VoIP headset (mandatory during certification and servicing)
• Dual monitors
• Minimum 8 GB RAM
• Latest version of Windows 11 (fully updated with no pending patches)

What we are looking for:

Top-performing candidates typically demonstrate:

• Excellent written and verbal communication skills
• Strong attention to detail and high reliability
• Ability to work efficiently under established quality and timeliness standards
• Comfort working in a fast-paced environment

Compensation:

Competitive pay with opportunities for great earning potential based on accuracy, consistency, and performance.

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