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3.0 - 5.0 years

0 Lacs

Pune, Maharashtra, India

On-site

Work within the defined Incident, Request, Asset and Configuration Management process. Configure, deploy, maintain, troubleshoot and support computer workstations, laptops, printers, mobile devices, phones, and other computer and telecommunications equipment. Manage support interactions through the IT Service Management System. Follow-up to ensure service delivery and system integrity with end users. Protect the company by handling business sensitive information with appropriate confidentiality. Diagnose and resolve end user problems associated with application software and operating systems; determine the source of problems and classify their level, priority and nature. Maintain desktop images and configurations to provide performance monitoring and tuning of systems. Maintain inventory of IT assets, installed software and manage software licensing. Troubleshooting basic network connectivity, WiFi issues Update tickets with accurate and timely records of work performed and resolution detail. Coordinate hardware warranty repair. Perform scheduled patch management. Perform security management. Other duties as assigned EDUCATION AND QUALIFICATIONS: 3+ years of experience performing customer-facing/end-user technical support without immediate supervision Batchelors Degree in any stream required (or higher) Certifications such as CompTIA A+ / Net+, Microsoft Certified Desktop Support Technician (MCDST), or ITIL Foundation are preferred. Active Directoryuser and group administration Experience with Windows Server and O365 Experience with Windows 11 Experience with ServiceNow or similar ITSM ticketing system Excellent organization, communication and written skills, proficiency in English Demonstrated ability to apply critical thinking to solve problems Show more Show less

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7.0 - 9.0 years

0 Lacs

Bengaluru, Karnataka, India

On-site

Job Description SCCM and Intune Engineer Location : Bangalore, NCR, Pune Type : Full-time Department : IT Infrastructure / End-User Computing Skilled SCCM and Intune Engineer to manage and support endpoint management solutions. The candidate will be responsible for deploying, configuring, and maintaining desktops, laptops, and mobile devices using Microsoft Endpoint Configuration Manager (SCCM) and Microsoft Intune . This role is vital to ensuring device compliance, security, patching, and software distribution across the enterprise Key Responsibilities SCCM (Microsoft Endpoint Configuration Manager) Microsoft Intune General Responsibilities Troubleshoot deployment failures and endpoint issues (software/hardware). Work closely with security and compliance teams to ensure device standards. Maintain accurate documentation of processes and configurations. Assist with IT audits and provide compliance reports when necessary. Participate in shift and on-call rotations and provide end-user support as needed. Required Skills and Experience 7+ years of experience with SCCM and Microsoft Intune. Strong knowledge of Windows OS (Windows 11), Office 365, and Azure AD. Experience with PowerShell scripting for automation and troubleshooting. Good understanding of Active Directory, Group Policy, DNS, and DHCP. Experience integrating with security tools and compliance monitoring (Defender for Endpoint, etc.). Show more Show less

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2.0 - 6.0 years

12 - 22 Lacs

Chennai, Coimbatore

Work from Office

If Intrested !!!! Please Fill the below details and share your updated resume to nancy.sylvia@ilinktalent.org Name: Mobile num: Email id: Current company: Total years of experience: Relevant years of experience: Current CTC: Expected CTC: Current location: Preferred location: Notice period: If immediate joiner - Last working date: Role & responsibilities Windows driver development - Job description: Looking for 3-5 years experienced Windows Device Driver Developer with strong C & C++ programming skills and in-depth knowledge of Windows driver development for Windows 11 and previous versions. The role requires working with WDM and WDF frameworks and developing and debugging drivers for x86 / ARM64 architecture. The candidate should also be comfortable with local and remote debugging. The current requirement is to develop a Windows driver for an AI Accelerator card (NPU) for neural network processing. Responsibilities include: Design, develop, and debug Windows device drivers using WDM and WDF frameworks. Perform remote debugging and troubleshoot drivers effectively, utilizing tools to ensure high performance and stability. Collaborate with hardware teams to ensure proper integration and performance of drivers on given (x86_64/ARM64) architecture. Apply knowledge of system registers in ARM and handle other low-level architecture-specific tasks. Skills Required: Proficiency in C and C++ Strong experience with WDM, WDF, UMDF, KMDF Windows 11 driver development expertise Strong debugging skills, including remote debugging of Windows drivers Very strong in developing PCIe based Windows device drivers and well equipped, comfortable with PCIe protocol specifications. Ability to port the driver functionality, and features from other OS to Windows Good understanding of x86_64/ARM64 architecture and system registers Excellent problem-solving abilities, attention to detail, and quality deliverables Preferred experience Previous experience working with cross-functional teams on HW & SW integration. Signing of kernel modules and deployment. Experience with version control systems (e.g., Git) and modern software development practices. Linux and/or other OS/RTOS device driver experience.

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6.0 - 10.0 years

35 - 50 Lacs

Noida, Bengaluru

Work from Office

Educational : Engineering graduate (Computer/Electronics). Experience: Should have at least 6-10 years of relevant experience. Must have : At least 6-10 years of experience specialized in System Administration working on Redhat Linux, SUSE Linux, AIX, Cent OS. Involved in installation, configuration and administration of RHEL 4.x/5.x/6.x/7.1, SLES 10/11/12). Experience in System Administration, System Builds, Server builds, Installs, Upgrades, Patches, Migration & Trouble shooting. Should have good working knowledge to administer LDAP, DNS servers. Should have good networking concepts and HW support experience. Ability to priorities tasks and work under pressure Collaboration capability, Team work sprint, Personable, professional demeanour. Effective written and verbal communication skills in English. Preferred : Good working knowledge of Foreman, Elk, Grafana Role : Would be member of Core Unix global system admin team Would be required to work on Global projects & rollouts.

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5.0 - 8.0 years

19 - 20 Lacs

Bengaluru

Work from Office

Job Summary: We are looking for a highly skilled MDM & Intune Specialist with 58 years of experience in Managing enterprise mobile and endpoint environments. The ideal candidate will have deep Expertise in Microsoft Intune for iOS and Android device management, with working knowledge of SCCM (System Center Configuration Manager) for Windows endpoints. Experience with Samsung Knox EFOTA and Windows Intune is a plus. Key Responsibilities: Mobile Device Management (MDM) Intune (Primary Focus): - Configure, deploy, and manage iOS and Android devices using Microsoft Intune. - Create and maintain compliance policies, Configuration profiles, app protection policies, and conditional access. Manage mobile application Deployment, updates, and lifecycle using Intune and Apple/Google enterprise tools. - Integrate with apple Business Manager (ABM) and Android Enterprise for seamless device provisioning. Monitor and troubleshoot device enrollment, policy application, and user access issues. Endpoint Management SCCM & Windows Intune (Secondary): - Support Windows 10/11 device Management using Intune and SCCM. - Assist in co-management scenarios between SCCM and Intune. - Deploy and manage Windows updates, software packages, and compliance baselines. - Maintain SCCM infrastructure, including distribution points, collections, and reporting. Optional/Preferred: - Manage Samsung Knox EFOTA for firmware updates and policy enforcement On Samsung Android devices. - Automate tasks using PowerShell or Graph API for Intune and SCCM. - Collaborate with security teams to ensure endpoint compliance, data protection, and Zero-trust policies. Required Skills & Qualifications: 58 years of hands-on experience with Microsoft Intune and MDM for iOS and Android. Strong Understanding of mobile security, compliance frameworks, and conditional access. Experience with SCCM for Windows device management and software deployment. Familiarity with Apple Business Manager, Android Enterprise, and Knox Mobile Enrollment. Good understanding of Azure AD, Endpoint Security, and Microsoft 365 ecosystem. Strong troubleshooting, documentation, and communication skills. Nice to Have: - Experience with Samsung Knox EFOTA. - Microsoft certifications (e.g., MD-102, MS-102, SC-300). - Experience with PowerShell scripting or Graph API for automation.

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1.0 - 3.0 years

3 - 4 Lacs

Bengaluru

Work from Office

Job Summary: We are seeking a proactive and detail-oriented System Administrator with a strong focus on end-user support. The ideal candidate will have proven experience troubleshooting Windows 10/11, supporting Microsoft Office applications, and handling basic network support issues. This role will be responsible for ensuring smooth daily operations of IT systems across laptops, desktops, and peripheral devices. Key Responsibilities: Provide day-to-day technical support for laptops, desktops, printers, and other hardware. Troubleshoot and resolve issues related to Windows 10/11 OS and Microsoft Office 365 applications. Perform system updates, software installations, and patch management. Set up and configure new hardware and software for users. Support remote users with VPN, remote desktop tools, and connectivity issues. Handle basic network tasks such as IP configuration, printer sharing, and Wi-Fi troubleshooting. Maintain asset inventory and documentation for IT equipment. Ensure data security and compliance with IT policies. Collaborate with other IT team members to resolve complex incidents and improve system reliability. Requirements: Proven experience as a system administrator or IT support technician. Strong knowledge of Windows 10/11, Microsoft Office 365 Suite. Familiarity with Active Directory, Group Policy, and user account management. Basic understanding of networking (TCP/IP, DNS, DHCP, VPN). Ability to diagnose and resolve hardware/software issues quickly and effectively. Excellent communication and customer service skills. [Optional] Certifications like CompTIA A+, Microsoft MCP, or similar are a plus.

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8.0 - 10.0 years

0 Lacs

Bengaluru / Bangalore, Karnataka, India

On-site

Job Description : YASH Technologies is a leading technology integrator specializing in helping clients reimagine operating models, enhance competitiveness, optimize costs, foster exceptional stakeholder experiences, and drive business transformation. At YASH, we're a cluster of the brightest stars working with cutting-edge technologies. Our purpose is anchored in a single truth - bringing real positive changes in an increasingly virtual world and it drives us beyond generational gaps and disruptions of the future. We are looking forward to hireSCCM Professionals in the following areas : Experience 8-10 Years Job Description Required Skills and Competencies - Senior Workplace Engineer (SCCM & Intune) Technical Skills: .8+ years of experience in endpoint management, with a strong background in SCCM and Microsoft Intune. .Proven experience managing hybrid environments (on-premises and cloud-based). .Strong knowledge of Windows 10 and upgrade to Windows 11, including installation, configuration, upgrades, and troubleshooting. .Expertise in creating and deploying application packages and task sequences in SCCM. .Experience with software deployment, OS migration, and patch management. .Proficiency in PowerShell scripting for automation and system management tasks. (desirable) .Familiarity with Endpoint Analytics, reporting tools, and performance monitoring in SCCM/Intune. .Strong troubleshooting skills for software, OS, network, and hardware issues. .Understanding of ITIL practices, incident and change management. .Experience in international IT environments, with cross-site coordination and multi-time zone support. Soft Skills: .Proactive and self-motivated with the ability to take ownership and drive initiatives. .Strong analytical and problem-solving skills. .Excellent verbal and written communication, capable of coordinating with business units and service providers. .User-focused mindset with attention to detail and structured work habits. .Comfortable working under pressure and handling multiple simultaneous requests. .Team-oriented, collaborative, and supportive of collective team success. .Fluent in English (spoken and written) other European languages are a plus Required Technical/ Functional Competencies Required Skills and Competencies - Senior Workplace Engineer (SCCM & Intune) Technical Skills: .8+ years of experience in endpoint management, with a strong background in SCCM and Microsoft Intune. .Proven experience managing hybrid environments (on-premises and cloud-based). .Strong knowledge of Windows 10 and upgrade to Windows 11, including installation, configuration, upgrades, and troubleshooting. .Expertise in creating and deploying application packages and task sequences in SCCM. .Experience with software deployment, OS migration, and patch management. .Proficiency in PowerShell scripting for automation and system management tasks. (desirable) .Familiarity with Endpoint Analytics, reporting tools, and performance monitoring in SCCM/Intune. .Strong troubleshooting skills for software, OS, network, and hardware issues. .Understanding of ITIL practices, incident and change management. .Experience in international IT environments, with cross-site coordination and multi-time zone support. Soft Skills: .Proactive and self-motivated with the ability to take ownership and drive initiatives. .Strong analytical and problem-solving skills. .Excellent verbal and written communication, capable of coordinating with business units and service providers. .User-focused mindset with attention to detail and structured work habits. .Comfortable working under pressure and handling multiple simultaneous requests. .Team-oriented, collaborative, and supportive of collective team success. .Fluent in English (spoken and written) other European languages are a plus Required Behavioral Competencies Accountability: Takes responsibility for and ensures accuracy of results and deadlines of the function and/or team and in completing own work. Collaboration: Reaches out to others in team to ensure connections are made and team members are working together. Looks for ways to integrate work with other teams, identifying similarities and opportunities, making necessary changes in work to ensure successful integration. Agility: Demonstrates openness to the possibilities that change presents and begins to plan for how role may change. Works with others to prepare for change. Customer Focus: Identifies trends and patterns emerging from customer preferences and works towards customizing/ refining existing services to exceed customer needs and expectations. Communication: Communicates well-organized ideas, information, and data to broad and diverse audiences across the Organization (through formal and informal presentations). Helps others identify their appropriate audience. Drives Results: Sets realistic stretch goals for self & others and perseveres to follow through with resilience and remains calm in a crisis or stressful situation to exceed organization/client expectation. Resolves Conflict: Identifies and understands the source of conflict, addresses, and overcomes. Certifications ITIL V4, TOGAF Certified, Cloud Solution Architect At YASH, you are empowered to create a career that will take you to where you want to go while working in an inclusive team environment.We leverage career-oriented skilling models and optimize our collective intelligence aided with technology for continuous learning, unlearning, and relearning at a rapid pace and scale. Our Hyperlearning workplace is grounded upon four principles Flexible work arrangements, Free spirit, and emotional positivity Agile self-determination, trust, transparency, and open collaboration All Support needed for the realization of business goals, Stable employment with a great atmosphere and ethical corporate culture

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1.0 - 6.0 years

1 - 6 Lacs

Bengaluru / Bangalore, Karnataka, India

Remote

Eurofins is seeking a friendly, enthusiastic, self-motivated individual to be responsible for supporting the technical needs our customers across North America which includes but is not limited to troubleshooting and resolving customer hardware, software, printing and general network connectivity issues. Support ranges from simple How To questions, to complex technical issues. This position requires a high degree of customer service, emotional intelligence, empathy and listening skills. It also requires the ability to fully capture all issues thoroughly in writing. Support includes hardware, software, printing and general network connectivity issues. Service Desk monitors the progress of all incidents/requests until closure (End-to-End Management). Service Desk is also instrumental in handling outages and keeping our customers informed. The responsibilities of this position periodically change and therefore, each Service Desk teammate must be open-minded and be considered a change agent. Responsibilities: Maintain the highest possible level of customer service Act as a role model for your peers Be the first point of contact for customers seeking assistance via phone, email, chat, or possibly in person Create tickets for every issue you work on Thoroughly document all tickets for all work performed Attach knowledge used to each ticket Attempt to resolve all customer questions or issues at that first point of contact Update all tickets in a timely manner Maintain Service Level Agreements (SLA) for all ticket types Search for and utilize knowledge for all support issues using all resource available which may include knowledge base documents, subject matter experts, email, chat, SharePoint, vendor websites, Microsoft and other forums and especially, Google search Remote into end user devices whenever possible to help identify root cause and solve customer issues more quickly as well as creating teachable moments for customers Computer technician Assist with remote installing and/or general support of laptops, desktops, printers, monitors, mice, keyboards, cabling, docking stations, peripherals, cell phones and other end user technologies. Work with vendors to support our customers with installation, maintenance or support of instruments, special devices, balances and other equipment used by our laboratories Submit service requests with vendor(s) as needed for hardware/software repairs Support for File-Xchange, Bomgar, Remote Desktop, 2-Factor systems such as Symantec VIP and MS Authenticator, McAfee Enterprise products, Security Applications, Microsoft Office applications, Adobe applications and so much more Operating System Support Windows 10 & 11 Microsoft O365 Support Including Office, Visio, Project, Azure, Intune, Teams, etc. Troubleshooting device connectivity, access and security Troubleshooting basic Bitlocker and encryption issues General Active Directory Use Resetting passwords, unlocking accounts, setting up home drives, adding, removing or creating security groups, adding or removing computer accounts, etc. PC/Laptop Imaging Utilizing MECM and other imaging tools, assist with remote imaging of laptops, desktops and instrument PCs General Networking Troubleshooting network connectivity issues for both Ethernet and Wireless. Cisco and/or Jabber phone systems Basic knowledge for setting up numbers, changing user display names, setting up voicemail boxes and related Printing Support Adding or removing printers from a print server, troubleshooting printing issues for our customers, installing and configuring both network and local printers, setting up address books, updating passwords on shared printing accounts, troubleshooting failed print jobs and other printing issues Act as a mentor for your peers Assisting them with their tickets, helping them search for knowledge, assisting with their documentation, guiding them towards solutions and/or verifying Assignment Groups prior to dispatch Assist with the onboarding and training of new employees Reviewing and assigning tickets Reviewing misdirected tickets and/or customer complaints Look for and make recommendations for process improvements and efficiencies Report to your group leader all issues that could significantly impact the business Develop training materials, curriculum and provide training as requested Work on or run special projects as assigned Knowledge document development Create written step by step documentation, submitting them as Drafts into the SN Knowledgebase, updating and/or retiring knowledge, etc. Create templates for self and teammates to aid with streamlining support Teach others how to write knowledge documents, templates and related Occasionally schedule, run or manage meetings, huddles and related Identify and manage outages or other high call volume situations Inform peers, managers, create templates on the fly for completing the incident form, create notices for the Service Portal, add/remove messages on the call center IVR system, etc. Run reports, develop reports and manage dashboards as needed Act as a technical lead providing advanced support to teammates, managers, customers, project teams and more for everything Occasionally review resumes and make recommendations Maintain a calm and composed attitude when tensions are high Meet or exceed all performance metrics for this role Occasional travel 24/7 support with night and weekend support. Provide occasional on-call support Other duties as assigned Skills and Relevant Experience: 1-6 yr. of Service Desk support w/increasing responsibilities 1-6 yr. of Knowledge Management experience with creating, updating and maintaining knowledge articles and libraries 1-6 yr. of ServiceNow or other incident tracking tools Intermediate knowledge of ITIL concepts: Incident, Request, Problem, Knowledge, Configuration and Change management. Major Incident, outages, Dashboards, reporting, parent/child, etc. 1-6 yr. of computer technician/repair Repair/replacement/support of PC, laptops, UPSs, racking network equipment, printers, phones and other general IT equipment 1-6 yr. of Windows 10/Windows 11 technical support solving issues: drivers, certificates, group policies, permissions and How To questions. 1-6 yr. of MS O365 support - Including Project, Teams, Visio, Azure, Intune, SharePoint and web apps Must be a master at searching for knowledge to troubleshoot complex technical issues as well as unfamiliar applications (Google, Microsoft forums, vendor websites, etc.) Knowledge and ability to remotely install and/or support/triage computers, laptops, printers, peripherals, etc. Able to diagnose and creatively find information in order to resolve issues when there may not be any written instructions Ability to remotely support all customer needs and respond appropriately when additional assistance is needed Knowledge and ability to remotely install and/or support/triage computers, laptops, printers, peripherals, etc. Knowledge of using PowerShell and related scripts Knowledge and understanding of Active Directory Knowledge and understanding of networking concepts: TCI/IP, Vlans, Ethernet, wireless, routers, switches, firewalls, connectivity, racking equipment, cabling Knowledge of Servers: file servers, print servers and application services Knowledge of Home Drives, setting up network shares, setting permissions within AD for file shares and related Basic knowledge of Bitlocker and file encryption Knowledge of Cisco and Jabber phone systems, usage and configuration of phone numbers, voicemail boxes and related Advanced written communication skills Able to write in complete sentences, paragraphs and organize thoughts as well as fully document ticket notes accurately describing the Who, What, Where, When, Why, How, etc. Verbal communication skills - Able to accurately convey information, concepts, ideas and more to/with customers, peers, managers, business owners, etc. Must be very well organized and able to prioritize work including staying current with your inbox, ETQ trainings/readings, Learning Center assignments, etc. Ability to multi-task (projects, tickets, tasks, etc.) Ability to work independently with little management oversight Must be willing to spend time for continuous self-education and improvement Conflict resolution Very strong ability to recognize possible conflict with customers, peers, management or others and work towards compromise and resolution Have an understanding that everyone is your customer Possess an attention to detail and follow through High level of professionalism and the ability to maintain confidentiality NOTE : Responsibilities and required skills will increase with each job title Other Qualifications Considered: HDI Desktop Support Technician Certification (or equivalent) HDI Technical Support Professional Certification (or equivalent) ITIL 4 Foundations A+, Network+, Security+, Fundamentals+ Azure Microsoft Microsoft MCP and/or MTA Microsoft 365 Intune, SSCM/MECM Qualifications Bachelors Degree

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