We are looking for a motivated and results-driven Telecaller (Outbound – US Process) to join our team. The candidate will be responsible for making outbound calls to potential customers in the US to promote products/services, generate leads, and close sales. The ideal candidate should have excellent communication skills, a persuasive attitude, and the ability to work in a fast-paced environment. Key Responsibilities: Make outbound calls to US customers based on provided leads. Explain product/service offerings clearly and persuasively. Generate interest and schedule follow-ups or appointments. Handle customer queries, objections, and concerns professionally. Achieve daily/weekly/monthly call and sales targets. Maintain accurate records of conversations and sales in the CRM system. Work in coordination with the sales and marketing teams to optimize lead conversion. Adhere to company policies and compliance standards. Job Type: Full-time Pay: ₹15,000.00 - ₹30,000.00 per month Benefits: Leave encashment Schedule: Night shift Ability to commute/relocate: Ambala, Haryana: Reliably commute or planning to relocate before starting work (Required) Experience: total work: 1 year (Preferred) Customer support: 1 year (Preferred) Language: English (Required) Fluent English (Required) Work Location: In person

Role and Key Responsibilities: * Responsible for the day-to-day supervision of a group of Business Process Outsourcing associates including work and attendance monitoring in accordance with organization policy. * Regularly impart effective coaching to team members, ensuring consistent high-performance delivery * Identify performance related issues, develop an action plan for improvement and implement corrective actions * Ensure service delivered to our customers meets contractual Key Performance Indicator (KPIs’) and financial expectations * Communicate expectations to employees and provide timely updates * Provide subject matter expertise in handling escalated customer calls as needed * Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities * Stay current on internal work processes, policies, and procedures. * Promote CNX values- “walk the talk” and lead by example. Key skills and knowledge: * Graduate/Post Graduate having more than 5 Years of relevant experience (BPO) * Highly motivated individual with skills to develop and coach team members to achieve performance expectations * Work well under pressure and follow through on items to completion * Strong oral and written communication skills * Ability to lead team members, multi-tasking, prioritization, and meeting timelines of deliverables * Ability to mentor, coach and provide direction to team members * Willingness to work in a flexible schedule *Willing to work in Rotational Night Shift Job Type: Full-time Pay: ₹50,000.00 - ₹60,000.00 per month Benefits: Food provided Health insurance Schedule: Night shift Rotational shift Work Location: In person

The Order Processing Coordinator is a primary point-of-contact for Sales Teams, Country Operations Lead, Finance and Logistics. This position is mainly focused on the processing of Sales Order requests from Sales team for various vendors or processing PO requests from the Sales Order team and releasing the PO to various vendors. Responsibilities: To validate supporting document and process Sales/Purchase Order requests based on vendors (line cards) and country's requirement. To ensure required approvals are in place (GTC/ECCN/DPC/Credit Check) Responsible to clear the order requests queue within SLA. Submit PO request upon Purchase Requisition Number generated. Ensure release of completed PO to vendors within SLA. To follow up with vendor on order status and estimated time of arrival Communicate to Logistic team on vendor's delivery requirement. Knowledge, Skills and Experience: 1 to 3 Years of relevant work experience. Bachelor's Degree with Business, IT, Supply Chain Field of Study preferred. Able to execute instructions and to request clarification when needed. Possesses strong data entry skills. Able to perform basic mathematical calculations. Able to recognize and attend to important details with accuracy and efficiency. Able to communicate clearly and convey necessary information. Able to converse and write effectively in English and local language. Able to interact effectively with all levels of management. Possesses strong multi-cultural interpersonal skills. Able to constructively work under stress and pressure when faced with high workloads and deadlines. Able to work independently with minimum supervision. Able to maintain confidentiality of sensitive information. Able to build solid, effective working relationships with others. Able to exhibit ability to be sensitive to the needs, concerns, and feelings of others. Able to quickly learn new systems and technology. Able to use relevant computer system applications at a basic level. Job Type: Full-time Pay: ₹15,000.00 - ₹25,000.00 per month Schedule: Night shift Rotational shift US shift Work Location: In person

The Order Processing Coordinator is a primary point-of-contact for Sales Teams, Country Operations Lead, Finance and Logistics. This position is mainly focused on the processing of Sales Order requests from Sales team for various vendors or processing PO requests from the Sales Order team and releasing the PO to various vendors. Responsibilities: To validate supporting document and process Sales/Purchase Order requests based on vendors (line cards) and country's requirement. To ensure required approvals are in place (GTC/ECCN/DPC/Credit Check) Responsible to clear the order requests queue within SLA. Submit PO request upon Purchase Requisition Number generated. Ensure release of completed PO to vendors within SLA. To follow up with vendor on order status and estimated time of arrival Communicate to Logistic team on vendor's delivery requirement. Knowledge, Skills and Experience: 1 to 3 Years of relevant work experience. Bachelor's Degree with Business, IT, Supply Chain Field of Study preferred. Able to execute instructions and to request clarification when needed. Possesses strong data entry skills. Able to perform basic mathematical calculations. Able to recognize and attend to important details with accuracy and efficiency. Able to communicate clearly and convey necessary information. Able to converse and write effectively in English and local language. Able to interact effectively with all levels of management. Possesses strong multi-cultural interpersonal skills. Able to constructively work under stress and pressure when faced with high workloads and deadlines. Able to work independently with minimum supervision. Able to maintain confidentiality of sensitive information. Able to build solid, effective working relationships with others. Able to exhibit ability to be sensitive to the needs, concerns, and feelings of others. Able to quickly learn new systems and technology. Able to use relevant computer system applications at a basic level. Job Type: Full-time Pay: ₹15,000.00 - ₹25,000.00 per month Schedule: Night shift Rotational shift US shift Work Location: In person

Job Summary: We are seeking a skilled and motivated Chat Executive to join our International BPO team in Ambala Cantt. The ideal candidate must have prior experience in providing chat-based customer support to international clients. You will play a key role in delivering exceptional service, resolving queries in real-time, and ensuring customer satisfaction through effective communication. Key Responsibilities: Respond promptly and professionally to customer inquiries via live chat Provide accurate, valid, and complete information by using the right tools Follow communication procedures, guidelines, and policies Collaborate with team leads and support staff to improve processes Meet or exceed KPIs such as response time, customer satisfaction, and first contact resolution Requirements: Proven experience in chat support/customer service (International BPO) Excellent written communication skills Comfortable with night shifts Why Join Us? Competitive Salary Growth Opportunities Positive & Supportive Work Environment Job Type: Full-time Pay: ₹10,000.00 - ₹20,000.00 per month Schedule: Night shift Rotational shift US shift Work Location: In person