Role & responsibilities Job Title: Area Sales Manager E-commerce Location: Patna, Bihar (38 districts of Bihar) Department: Sales & Business Development Reports To: Regional Sales Manager / Head of E-commerce Sales Job Type: Full-Time Job Summary: We are seeking a results-driven and strategic Area Sales Manager for our e-commerce vertical. The role involves managing and expanding the brand's online sales presence across a designated geographic area. You will be responsible for driving growth through online platforms (marketplaces, aggregators, D2C), developing partnerships, and executing regional e-commerce strategies. Key Responsibilities: Sales & Revenue Generation: Achieve and exceed sales targets through key e-commerce platforms Drive GMV growth and ensure optimal product availability and pricing across channels. Account & Channel Management: Develop strong relationships with category managers of e-commerce platforms. Manage listings, pricing, promotions, and inventory planning in coordination with the marketing and supply chain teams. Performance Analysis: Track sales data, campaign performance, and consumer insights to optimize performance. Monitor competitor activities and market trends to refine strategy. Operational Coordination: Collaborate with logistics, finance, and customer service teams to ensure seamless operations. Resolve order fulfillment issues, returns, and customer complaints. Marketing Support: Work with digital marketing and branding teams to run online campaigns and promotions. Recommend and support execution of SEO/SEM, paid ads, and influencer collaborations to boost traffic and conversion. Reporting: Prepare weekly/monthly reports on performance metrics, forecasts, and growth opportunities. Present actionable insights to senior management. Qualifications & Requirements: Bachelors degree in Business, Marketing, or related field (MBA preferred). 5-10 years of relevant experience in e-commerce sales or key account management. Proven success in achieving sales targets and managing online platforms. Strong analytical, negotiation, and communication skills. Proficiency in Excel, analytics tools, and familiarity with e-commerce dashboards. Ability to travel within the region as needed. Preferred Experience: Experience in a similar role within FMCG, consumer electronics, fashion, or beauty industries. Understanding of digital marketing metrics and performance-driven sales. Preferred candidate profile Experience in a similar role within FMCG, consumer electronics, fashion, or beauty industries. Understanding of digital marketing metrics and performance-driven sales.

Roles and Responsibilities Handle customer queries via phone calls, emails, and chats to resolve their concerns in a timely and professional manner. Provide accurate information on products/services offered by the company to customers. Identify opportunities for upselling/cross-selling relevant products/services based on customer needs. Escalate complex issues to senior team members or supervisors when necessary. Maintain records of all interactions with customers using CRM software. Desired Candidate Profile 4-9 years of experience in BPO industry with expertise in Inbound Voice Process (IVR), Inbound Customer Service, Inbound Calls, Outbound Calling, Telecalling, Outbound Process, Customer Handling, Handling Customer Queries. Fluent English language skills with good communication abilities.