eCommerce Account Head

About the Role

Own end-to-end growth and operations for multiple brands across Indian quick-commerce

and fashion/beauty marketplaces (Amazon, Flipkart, Myntra, Blinkit, Zepto) and select

global marketplaces. You'll be the single point of contact, accountable for strategy,

timelines, and performance outcomes, while driving execution with internal teams and

partner stakeholders.

Key Responsibilities

Business Ownership

? Own P&L for assigned brand accounts: forecast, set targets, track contribution

margin, and drive profitability levers (pricing, promotions, assortment, ad efficiency,

returns).

? Lead Weekly/Monthly Business Reviews (WBR/MBR): publish dashboards, insights,

root-cause analyses, and action plans.

Marketplace & Quick-Commerce:

? Plan and optimize ads across platforms: Amazon AMS/Advertising, Flipkart Ads,

Myntra/Nykaa Ads, Blinkit/Zepto Ads; set up campaigns, audiences, and

auto/manual strategies.

? Own targets for ROAS/ACOS, CPC/CPA, share of voice, and new-to-brand; run

experiments and incrementality tests.

? Inventory & fulfilment ops: plan and allocate by cluster/FC, monitor stock health,

manage POs/ASN, verify GRNs, improve OTIF, reduce OOS and ageing; ensure right

inventory, right warehouse.

? Promotions & events: calendarize and execute (SPI, coupons, bank offers, lightning

deals, peak sale events).

Global Marketplaces

? Launch and scale on relevant international platforms: compliance/readiness (tax,

logistics, content), pricing, shipping SLAs, and growth roadmaps per market.

Analytics & Reporting

? Build and automate dashboards on sales, traffic, conversion, OOS, return rate, ad

efficiency, contribution margin.

? Translate data into decisions; run cohort, SKU, and geo/cluster analyses; build

demand plans with supply.

Stakeholder Management

? Act as SPOC with client brand teams, marketplace category managers,

warehouse/3PLs, creative, and finance.

? Drive timelines, ensure documentation/compliance, and close loops on open actions.

What You'll Track (Sample KPIs)

? GMV/Net Sales, Contribution Margin, ROAS/ACOS, TACOS

? Traffic ? CVR funnel, CTR, CPC, CPA

? Fill Rate, OTIF, OOS%, Inventory Turns, Ageing

? Buy-Box %, Share of Voice, Rating/Review velocity

? Return/Claim Rate, Cancellation Rate

Requirements

? 67 years in marketplace account management/performance marketing across

Amazon/Flipkart/Myntra/Nykaa and quick-commerce (Blinkit/Zepto).

? Hands-on with AMS, Flipkart Ads, and quick-commerce ad consoles; strong

promo/pricing chops.

? Solid operational rigor: FC/cluster planning, PO cycles, ASN/GRN checks, inventory

reconciliation, and SLA management.

? Proven P&L ownership and comfort with financial modeling (pricing ladders,

discount structures, CM calculations).

? Advanced Excel/Google Sheets; comfort with SQL or BI tools (Power

BI/Tableau/Looker Studio) is a plus.

? Strong stakeholder management and communication; experience running WBR/MBR

and senior-level reviews.

? Bachelor's degree; MBA is a plus.