E-Commerce & Operations Executive

About the Role:

We’re looking for a detail-oriented, tech-savvy individual to join our factory operations team. This role is central to smooth day-to-day functioning across e-commerce platforms, CRM, Tally, and inventory management.

Key Responsibilities:

• Order Management: Process daily online orders across Shopify, Myntra, and other platforms; coordinate with dispatch teams.
• CRM Handling: Manage customer queries, escalations, and service tickets via email, WhatsApp, and CRM tools.
• Listings & Cataloging: Upload/update product listings, images, pricing, and descriptions across platforms.
• Inventory & Reports: Generate and maintain reports for inventory, sales, returns, and fulfillment.
• Returns & Exchanges: Track returns and replacements for smooth resolution.
• Platform Coordination: Work with e-commerce partners for promotions, offers, and backend updates.
• Data & Insights: Prepare daily/weekly MIS reports for sales and performance tracking.
• Support in Promotions: Assist marketing in executing online sales campaigns and offers.
• Cross-Team Collaboration: Liaise with production, dispatch, and accounts to ensure end-to-end efficiency.
• Optional Skill - Tally & Accounts Support: Enter daily sales, returns, and expenses in Tally; assist with reconciliations and GST filing prep.

Skills & Qualifications:

• Graduate in Business, Commerce, or related field.
• Knowledge of Shopify, Myntra, or other e-commerce platforms preferred.
• Strong MS Excel/Google Sheets skills (pivot tables, reporting).
• Familiarity with CRM/WhatsApp Business tools.
• Good communication in English and Hindi.
• Analytical, detail-oriented, and problem-solving mindset.
• Proficiency in Tally is required - preferred

What We Value in You:

• Detail-oriented: You notice and fix errors before they cause issues.
• Ownership: You take responsibility and pride in your work.
• Adaptability: You learn quickly and stay ahead as the company grows.
• Team Spirit: You work well with factory teams and cross-functional colleagues.
• Customer-first approach: You ensure smooth processes that keep customers happy.

Job Types: Full-time, Permanent, Internship

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

• Provident Fund

Application Question(s):

• Do you have proficiency in MS Office and typing?
• Do you have good command over English to reply to customer queries etc.?

Work Location: In person

Application Deadline: 31/08/2025
Expected Start Date: 01/09/2025