E-commerce Manager

Job Title:

Job Summary:

E-commerce Manager

Key Responsibilities:

1. Sales & Revenue Management:

• Drive and monitor monthly & quarterly sales targets across websites and marketplaces.
  
• Monitor and improve conversion rates.
  
• Analyze product performance and coordinate with the purchase team for inventory planning.
  

2. Team & Workflow Oversight:

• Lead a cross-functional e-commerce team (catalog, CRM, billing, operations, and photography).
  
• Ensure smooth execution of daily tasks, removing blockers and optimizing workflows.
  

3. Order Fulfilment & Dispatch:

• Oversee invoicing, packaging, dispatch timelines, and logistics cost management.
  
• Validate and approve logistics bills; manage return, damage, and claim trackers.
  

4. Cataloging & Website Management:

• Manage the entire catalog lifecycle on Shopify and marketplaces.
  
• Ensure category mapping, SEO hygiene, product tagging, and accurate inventory updates.
  
• Coordinate for website updates, blog uploads, and collection launches.
  

5. CRM & Customer Experience:

• Supervise CRM team across WhatsApp (Interakt), email, phone, and social channels.
  
• Monitor pre-sales quotations, abandoned cart recovery, and escalations.
  
• Maintain high customer satisfaction aligned with brand standards.
  

6. Billing & Reconciliation:

• Ensure accurate invoice generation, credit note creation, and payment reconciliation.
  
• Handle payment disputes (Razorpay/Cashfree), and coordinate with finance for reporting.
  
• Reconcile POS, payment gateways, and website orders.
  

7. Data & Reporting:

• Prepare and circulate:
  
• Weekly sales reports
  
• CRM performance reports
  
• Order/dispatch/billing trackers
  
• Pre-order and marketplace insights
  
• Manage all internal Google Sheets and reporting dashboards.
  

8. Tools & Platform Management:

• Take ownership of platforms: Shopify, Razorpay, Cashfree, Interakt, marketplaces, logistics dashboards.
  
• Raise disputes, manage settlements, and resolve backend issues.
  

Requirements:

• Minimum

  5+ years

  in e-commerce operations with team leadership.
• Proficiency in

  Shopify

  ,

  Google Sheets/Excel

  ,

  Razorpay

  ,

  Cashfree

  , and CRM tools.
• Strong communication, coordination, and analytical thinking.
  
• Ability to multitask across cataloging, sales, fulfillment, and backend processes.
  

Preferred Background:

• Experience in

  furniture, lighting, or home dcor

  categories.
• Exposure to

  D2C

  and

  marketplace

  operations.
• Familiarity with platforms like

  Amazon

  ,

  Pepperfry

  , etc.

To Apply: