E-Commerce Executive

About the Role

We are looking for a smart, proactive and detail-oriented generalist who can independently manage day-to-day operations, order processing, basic logistics through Shopify & Shiprocket, customer communication, and coordination work across the brand. This role is ideal for someone who wants to grow rapidly in the fashion/e-commerce space and is comfortable wearing multiple hats.

Key ResponsibilitiesOperations & Order Processing

• Manage daily orders end-to-end on Shopify & Shiprocket
• Create shipping labels, schedule pickups and monitor delivery status
• Maintain accurate inventory records & SKU tracking
• Coordinate packing, dispatch and returns/exchanges processes
• Ensure smooth workflow between logistics partners & internal team

Customer Support

• Handle customer queries across WhatsApp, email and phone in a timely and professional manner
• Resolve issues related to orders, size queries, return/exchange requests, delivery escalations
• Maintain strong customer experience and communication tone aligned with the brand identity

Coordination & Execution

• Assist in content shoots, scheduling and planning tasks
• Coordinate with vendors, production team, labour and suppliers when required
• Support brand-related tasks (PR, sampling, follow-ups, influencer coordination, etc.)

Tools & Platforms

• Shopify
• Shiprocket
• WhatsApp Business / Email / Google Sheets / Excel
• Basic Canva knowledge (preferred but not mandatory)

Skills & Requirements

• Strong written & spoken English communication
• Organised, fast-learner and solution-oriented problem solver
• Ability to take responsibility and work independently
• Comfortable handling multiple tasks at once in a fast-paced growing environment
• Prior experience in D2C / fashion / e-commerce operations is a plus, but not mandatory
• Basic tech and software comfort: excel sheets, Shopify panel basics, order processing tools

What We Offer

• High learning and career growth exposure across fashion, operations & content
• Opportunity to take leadership as the brand scales
• Hands-on mentorship directly with the founder
• A creative, ambitious and fast-growing work environment
• Performance based bonuses and appraisals

Job Type: Full-time

Pay: ₹22,000.00 - ₹30,000.00 per month

Education:

• Bachelor's (Required)

Language:

• Fluent English (Required)

Work Location: In person