About the Role We are looking for a smart, proactive and detail-oriented generalist who can independently manage day-to-day operations, order processing, basic logistics through Shopify & Shiprocket, customer communication, and coordination work across the brand. This role is ideal for someone who wants to grow rapidly in the fashion/e-commerce space and is comfortable wearing multiple hats. Key ResponsibilitiesOperations & Order Processing Manage daily orders end-to-end on Shopify & Shiprocket Create shipping labels, schedule pickups and monitor delivery status Maintain accurate inventory records & SKU tracking Coordinate packing, dispatch and returns/exchanges processes Ensure smooth workflow between logistics partners & internal team Customer Support Handle customer queries across WhatsApp, email and phone in a timely and professional manner Resolve issues related to orders, size queries, return/exchange requests, delivery escalations Maintain strong customer experience and communication tone aligned with the brand identity Coordination & Execution Assist in content shoots, scheduling and planning tasks Coordinate with vendors, production team, labour and suppliers when required Support brand-related tasks (PR, sampling, follow-ups, influencer coordination, etc.) Tools & Platforms Shopify Shiprocket WhatsApp Business / Email / Google Sheets / Excel Basic Canva knowledge (preferred but not mandatory) Skills & Requirements Strong written & spoken English communication Organised, fast-learner and solution-oriented problem solver Ability to take responsibility and work independently Comfortable handling multiple tasks at once in a fast-paced growing environment Prior experience in D2C / fashion / e-commerce operations is a plus, but not mandatory Basic tech and software comfort: excel sheets, Shopify panel basics, order processing tools What We Offer High learning and career growth exposure across fashion, operations & content Opportunity to take leadership as the brand scales Hands-on mentorship directly with the founder A creative, ambitious and fast-growing work environment Performance based bonuses and appraisals Job Type: Full-time Pay: ₹22,000.00 - ₹30,000.00 per month Education: Bachelor's (Required) Language: Fluent English (Required) Work Location: In person
About the Role We are looking for a smart, proactive and detail-oriented generalist who can independently manage day-to-day operations, order processing, basic logistics through Shopify & Shiprocket, customer communication, and coordination work across the brand. This role is ideal for someone who wants to grow rapidly in the fashion/e-commerce space and is comfortable wearing multiple hats. Key ResponsibilitiesOperations & Order Processing Manage daily orders end-to-end on Shopify & Shiprocket Create shipping labels, schedule pickups and monitor delivery status Maintain accurate inventory records & SKU tracking Coordinate packing, dispatch and returns/exchanges processes Ensure smooth workflow between logistics partners & internal team Customer Support Handle customer queries across WhatsApp, email and phone in a timely and professional manner Resolve issues related to orders, size queries, return/exchange requests, delivery escalations Maintain strong customer experience and communication tone aligned with the brand identity Coordination & Execution Assist in content shoots, scheduling and planning tasks Coordinate with vendors, production team, labour and suppliers when required Support brand-related tasks (PR, sampling, follow-ups, influencer coordination, etc.) Tools & Platforms Shopify Shiprocket WhatsApp Business / Email / Google Sheets / Excel Basic Canva knowledge (preferred but not mandatory) Skills & Requirements Strong written & spoken English communication Organised, fast-learner and solution-oriented problem solver Ability to take responsibility and work independently Comfortable handling multiple tasks at once in a fast-paced growing environment Prior experience in D2C / fashion / e-commerce operations is a plus, but not mandatory Basic tech and software comfort: excel sheets, Shopify panel basics, order processing tools What We Offer High learning and career growth exposure across fashion, operations & content Opportunity to take leadership as the brand scales Hands-on mentorship directly with the founder A creative, ambitious and fast-growing work environment Performance based bonuses and appraisals Job Type: Full-time Pay: ₹22,000.00 - ₹30,000.00 per month Education: Bachelor's (Required) Language: Fluent English (Required) Work Location: In person