E-commerce Business Analysis

You will be BA for Retail domain who will be SPOC between Clients & technical teams. You will help in Product designing & its implementation & demonstrate expertise of e-commerce /Retail domain.

Mandatory Skills

• Strong ecommerce domain knowledge.
• Should have 3-5 years of experience playing BA role for US/UK/ANZ based ecommerce/retail industry customer with active involvement with customer stakeholder.
• Good expertise on wireframing/mockup designing tools like Figma/Balsamiq or similar.
• Proficient in MS Office applications.
• Should have excellent English communication and logical thinker.

Job Description

• Requirements Gathering, Analysis, Documentation and Solutioning.
• Collaborate with stakeholders to elicit, document, and analyze business requirements for e-commerce solutions.
• Create wireframe and mockup for application user interfaces, as needed.
• Act as a liaison between business teams and technical teams to ensure platform capabilities meet business needs.
• Evaluate and optimize e-commerce workflows, including product catalog management, checkout processes, payment integration, and customer experience enhancements.
• Identify areas for improvement to increase efficiency and reduce operational bottlenecks.
• Create and maintain comprehensive documentation, including functional specifications, user stories, and test cases.
• Ensure adherence to industry standards, data privacy, and regulatory compliance.
• Data Analysis and Reporting.
• Analyze e-commerce data to assess performance metrics like sales conversion rates, site traffic, and customer retention.
• Prepare actionable insights and reports to support decision-making.
• Cross-functional Team Collaboration and Communication.
• Serve as the primary point of contact for communicating project updates, milestones, and risks to stakeholders.
• Work with cross-functional teams, including developers, designers, and presales/marketing teams, to ensure project success.