Donor Servicing Executive

Company Description

The Association of People with Disability (APD), India, is a Bengaluru-based non-governmental organization committed to empowering underprivileged individuals with disabilities since 1959. APD runs diverse programs across rural and urban Karnataka, aiding children and adults with various disabilities such as locomotor issues, spinal injuries, hearing and speech impairments, cerebral palsy, and other conditions. The organization has impacted over 1 million lives through a lifecycle approach involving early intervention, education, livelihood, rehabilitation, and policy advocacy. Through strategic partnerships with NGOs, government, corporations, and other organizations, APD expands its reach while actively working to influence policies for disability inclusion.

Role Description

This is a full-time, on-site role for a Donor Servicing Executive located in Bengaluru North. The responsibilities include managing donor relations, addressing queries, processing donations, and maintaining accurate records. The role involves preparing donor communication materials, coordinating with internal teams to ensure donor satisfaction, and contributing to fundraising initiatives. The Donor Servicing Executive will play an essential role in maintaining and enhancing donor trust and engagement.

Qualifications

• Strong communication and interpersonal skills to manage donor relationships and engage effectively.
• Proficiency in maintaining and analyzing donor databases and records with attention to detail.
• Ability to develop donor-centric communication materials, including emails and thank-you notes.
• Problem-solving abilities to address donor queries and ensure high satisfaction levels.
• Familiarity with fundraising processes, campaigns, or nonprofit operations is a plus.
• Basic proficiency in computer applications such as MS Office and CRM systems.
• Bachelor's degree in Business Administration, Communications, or a related field, with prior experience in donor servicing preferred.