Domestic Voice Support Executive (Process: E-COM)

Domestic Voice Support Executive (Process: E-COM)

We are actively seeking enthusiastic and customer-focused individuals for the role of Domestic Voice Support Executive to handle customer interactions for an E-commerce process. If you are fluent in English and a South Indian language (e.g., Kannada, Telugu, Tamil, or Malayalam) and have prior BPO experience, apply now!

Process Name:E-COM (E-commerce Customer Support)

Location:Marathalli - Bangalore

Experience:1+ Year in a BPO/Call Center environment (Voice Process preferred)

Qualification:Any Graduate or Undergraduate (HSC/12th Pass)

Language Skills:Fluent English + Fluent in Any South Indian Language (Kannada, Telugu, Tamil, or Malayalam) - Mandatory

Working Days:6 Days Working

Weekly Off:1 Rotational Week Off

Salary (CTC):₹27,000 CTC per month (Approx.)

Salary (Take Home):₹22,000 Take Home per month (Approx.)

Key Responsibilities

• Handle high-volume inbound and outbound customer calls efficiently, primarily in the requested South Indian language and English.
• Provide comprehensive customer support related to E-commerce activities, including order placement, tracking, delivery status, returns, exchanges, refunds, and payment inquiries.
• Accurately and clearly communicate product and service information to customers.
• Resolve customer complaints and service issues promptly and professionally, ensuring high customer satisfaction (CSAT).
• Use the company's internal systems and CRM software to document customer interactions, track issues, and process necessary requests accurately.
• Adhere strictly to the defined quality standards, communication scripts, and call handling metrics (AHT, Quality Score).
• Collaborate with internal teams (e.g., Logistics, Operations) to ensure timely resolution of complex customer cases.

Required Skills & Qualifications

• 1+ year of documented experience in a BPO, Call Center, or Customer Service role (Voice process experience is highly valued).
• Mandatory fluency in English and at least one South Indian language (Kannada, Telugu, Tamil, or Malayalam). Excellent verbal communication skills are essential.
• Minimum educational qualification is Any Graduate or Undergraduate (HSC/12th Pass).
• Strong active listening, empathetic, and problem-solving skills.
• Basic computer literacy and ability to type and navigate applications while speaking with a customer.
• Comfortable working in a 6-day work week environment with rotational shifts and a single rotational off.

Job Type: Full-time

Pay: ₹20,000.00 - ₹22,000.00 per month

Work Location: In person