Job
Description
As a Documentation Specialist at Cialfo, you will play a crucial role in creating, organizing, and maintaining high-quality internal and external documentation to ensure operational excellence across the organization. Your attention to detail, structured approach, and collaborative nature will be essential in translating complex information into user-friendly content. Here's a breakdown of what you will be doing: - Documentation Development: - Create, update, and maintain SOPs, process flows, training guides, FAQs, and knowledge-base articles. - Convert technical or operational inputs into clear, accessible documentation for different audiences. - Draft templates, frameworks, and standardized formats to ensure document consistency across teams. - Collaborate with cross-functional teams to collect information and ensure accuracy. - Knowledge Management & Organization: - Maintain a centralized documentation repository with logical structure and version control. - Ensure documents are searchable, up-to-date, and aligned with company-wide taxonomy. - Create document dashboards, index systems, and easy-access libraries for various departments. - Quality & Compliance: - Proofread for grammar, clarity, tone, and structural accuracy. - Ensure documentation adheres to brand style guidelines and compliance requirements. - Coordinate periodic reviews to keep content current and relevant. - Process & Workflow Optimization: - Map processes to support strategic operations and decision-making. - Identify documentation gaps and propose improvements. - Support automation projects by maintaining workflow documentation and change logs. - Cross-Functional Enablement: - Assist teams by preparing materials for onboarding, training, and knowledge transfer. - Conduct documentation walkthroughs or create short explainer videos. - Work with leadership to prepare strategic documents, playbooks, and business reviews. Qualifications: - Bachelor's degree in Business Administration, Operations, or a related field. Experience: - Experience with documentation tools such as Notion, Confluence, Google Docs/Slides, or similar. - Familiarity with process mapping tools like Lucidchart, Miro, Whimsical. Skills & Qualities: - Excellent written English communication skills. - Strong attention to detail and organizational ability. - Ability to simplify complex information. Additionally, if you have prior experience in operations, product, project management, or technical writing, a background in SaaS, EdTech, consulting, or high-growth startup environments, an understanding of standard frameworks like SOP creation, OKRs, process design, change management, or the ability to create visual documentation, you would be considered a notch above.,
