Position Description The Regional Trainer will be responsible for designing, delivering, and evaluating training programs to enhance the skills and knowledge of employees within a specific geographical region. The ideal candidate should have a passion for learning and development, excellent presentation skills, and the ability to adapt training strategies to meet the diverse needs of a regional workforce. Role Responsibilities Training Program Development: Collaborate with the rest of the training team and regional management to identify training needs and goals. Design and develop training programs that align with organizational objectives and regional requirements. Facilitation And Delivery Conduct engaging and effective training sessions for employees at various levels. Utilize a variety of training methods and technologies to accommodate different learning styles. Onboarding, Orientation & Training Of Agents Facilitate onboarding & training sessions for new hires, agents (Solar energy promoters, technicians & Collection Officers), and partners ensuring a smooth transition into the company culture and processes. Provide orientation training on company policies, procedures, and values for the agents work with the regional teams to grow the number of agents & experience centers in a region. Skill Enhancement Workshops Organize workshops to enhance specific skills required for job roles within the region. Tailor training content to address regional challenges and industry trends. Performance Evaluation Assess the effectiveness of training programs through participant feedback, evaluations, and performance metrics. Implement improvements based on feedback and changing business needs. Collaboration With Stakeholders Work closely with regional managers to understand specific training requirements and align programs with business objectives. Build strong relationships with department heads to ensure training initiatives support departmental goals. Training Documentation Create and maintain training materials, manuals, and documentation. Keep training materials up to date with the latest industry standards and company policies. Regional Compliance Stay informed about regional regulations and compliance requirements relevant to training and development. Ensure training programs adhere to legal and regulatory standards. Any other duties that may be assigned from time to time Requirements Bachelor's degree in Education, Human Resources, Business, or a related field. Proven experience as a trainer, preferably in a regional or multi-location capacity for at least 2 years. Excellent presentation and communication skills. Strong organizational and project management abilities. Ability to travel within the assigned region as needed. Proficiency in learning management systems and training software. Certifications in training and development are a plus Learning Management Systems (LMS): Proficient in using platforms for delivering and tracking training programs. Webinar and Virtual Meeting Software: Experienced in utilizing Microsoft Teams, and Zoom for online training sessions, facilitating interactive discussions, and managing participant engagement. Microsoft Office Suite: MS Word: Skilled in creating and formatting training manuals, guides, and documentation. MS Excel: Proficient in data analysis, tracking training metrics, and generating reports to evaluate program effectiveness. MS PowerPoint: Expert in designing engaging presentations to enhance training sessions, incorporating visuals and interactive elements. Google Suite: Google Docs: Experienced in collaborative document creation and editing for training materials. Google Sheets: Proficient in managing data, creating training schedules, and tracking participant progress. Google Slides: Skilled in developing dynamic presentations for both in-person and online training environments. Must be resident within the specified region. Show more Show less
Position Description The job holder will be a business leader managing a designated region with the key responsibility of ensuring regional profitable growth, and attainment of sales revenue through planning, execution, and management of a team. This will entail consistently achieving set sales targets and growth plans for the region, building strategic relationships that will deliver a pipeline of sales growth, overseeing regional Opex costings, and developing an effective team. The RBM will be completely responsible for driving new growth in the target region. Responsibilities Lead in the formulation of the tactical sales strategy, business plans implementation programs & budgets within designated region. Provide leadership and direction; and optimize Route To Market (RTM) and distributor development design and development aimed to deliver numeric distribution growth and increase sales Revenue. Oversee the Regional Opex management focusing on optimizing key cost drivers and delivering profitability Champion the Customer Experience agenda within the region to deliver top-of-class experience on the after-sales touchpoints Champion brand and trade visibility within the region through excellent trade marketing execution & relationship management. Market intelligence – be the go-to person on the region market insights and develop strategy to counter competition growth and maintain/improve market share Engage & manage staff performance, capability & capacity development through coaching & field accompaniments. Responsible for total business in Partnerships, Retail, and PAYGO channels in the region. Responsible for the management of all company assets in the region. Show more Show less
Position Description The Regional Trainer will be responsible for designing, delivering, and evaluating training programs to enhance the skills and knowledge of employees within a specific geographical region. The ideal candidate should have a passion for learning and development, excellent presentation skills, and the ability to adapt training strategies to meet the diverse needs of a regional workforce. Role Responsibilities Training Program Development: Collaborate with the rest of the training team and regional management to identify training needs and goals. Design and develop training programs that align with organizational objectives and regional requirements. Facilitation And Delivery Conduct engaging and effective training sessions for employees at various levels. Utilize a variety of training methods and technologies to accommodate different learning styles. Onboarding, Orientation & Training Of Agents Facilitate onboarding & training sessions for new hires, agents (Solar energy promoters, technicians & Collection Officers), and partners ensuring a smooth transition into the company culture and processes. Provide orientation training on company policies, procedures, and values for the agents work with the regional teams to grow the number of agents & experience centers in a region. Skill Enhancement Workshops Organize workshops to enhance specific skills required for job roles within the region. Tailor training content to address regional challenges and industry trends. Performance Evaluation Assess the effectiveness of training programs through participant feedback, evaluations, and performance metrics. Implement improvements based on feedback and changing business needs. Collaboration With Stakeholders Work closely with regional managers to understand specific training requirements and align programs with business objectives. Build strong relationships with department heads to ensure training initiatives support departmental goals. Training Documentation Create and maintain training materials, manuals, and documentation. Keep training materials up to date with the latest industry standards and company policies. Regional Compliance Stay informed about regional regulations and compliance requirements relevant to training and development. Ensure training programs adhere to legal and regulatory standards. Any other duties that may be assigned from time to time Requirements Bachelor's degree in Education, Human Resources, Business, or a related field. Proven experience as a trainer, preferably in a regional or multi-location capacity for at least 2 years. Excellent presentation and communication skills. Strong organizational and project management abilities. Ability to travel within the assigned region as needed. Proficiency in learning management systems and training software. Certifications in training and development are a plus Learning Management Systems (LMS): Proficient in using platforms for delivering and tracking training programs. Webinar and Virtual Meeting Software: Experienced in utilizing Microsoft Teams, and Zoom for online training sessions, facilitating interactive discussions, and managing participant engagement. Microsoft Office Suite: MS Word: Skilled in creating and formatting training manuals, guides, and documentation. MS Excel: Proficient in data analysis, tracking training metrics, and generating reports to evaluate program effectiveness. MS PowerPoint: Expert in designing engaging presentations to enhance training sessions, incorporating visuals and interactive elements. Google Suite: Google Docs: Experienced in collaborative document creation and editing for training materials. Google Sheets: Proficient in managing data, creating training schedules, and tracking participant progress. Google Slides: Skilled in developing dynamic presentations for both in-person and online training environments. Must be resident within the specified region.
Position Description The job holder will be a business leader managing a designated region with the key responsibility of ensuring regional profitable growth, and attainment of sales revenue through planning, execution, and management of a team. This will entail consistently achieving set sales targets and growth plans for the region, building strategic relationships that will deliver a pipeline of sales growth, overseeing regional Opex costings, and developing an effective team. The RBM will be completely responsible for driving new growth in the target region. Responsibilities Lead in the formulation of the tactical sales strategy, business plans implementation programs & budgets within designated region. Provide leadership and direction; and optimize Route To Market (RTM) and distributor development design and development aimed to deliver numeric distribution growth and increase sales Revenue. Oversee the Regional Opex management focusing on optimizing key cost drivers and delivering profitability Champion the Customer Experience agenda within the region to deliver top-of-class experience on the after-sales touchpoints Champion brand and trade visibility within the region through excellent trade marketing execution & relationship management. Market intelligence – be the go-to person on the region market insights and develop strategy to counter competition growth and maintain/improve market share Engage & manage staff performance, capability & capacity development through coaching & field accompaniments. Responsible for total business in Partnerships, Retail, and PAYGO channels in the region. Responsible for the management of all company assets in the region.
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law. Senior Executive, Finance Job Location: Gurgaon, India Job Expectation and Scope This person will play a critical role in maintaining the accuracy and efficiency of our financial operations. He/ she will be responsible for a wide range of tasks, including daily cash management, expense processing, vendor and bank reconciliations, month-end close activities, supporting audits etc. This is a fast-paced and demanding role that requires a strong understanding of accounting principles, excellent analytical skills, and the ability to work independently and as part of a team. This person will be directly reporting to the Assistant Manager, Finance. Key Responsibilities Monthly Maintain the fixed assets register, including capitalization and depreciation calculations Perform vendor reconciliations, Ageing and obtain balance confirmation Prepare bank reconciliation statements, Cash Flow. Create schedules of expenses, advances, Accruals etc. along with reconciliations Update forex payment tracker. Complete other month-end closing activities as assigned Track actual vs agreed payment terms with vendors and suppliers Monitor performance of delivery and service channels (ASCs/ Stockists) Analyze employee travel and entertainment expenses in detail Knowledge in payroll and procurement process Daily Vendors and employees bills verification, accounting and payments Verification and Booking of Purchase invoice, Credit and Debit note with statutory Compliance. Track and report daily collections and bank balance Monitor bank transactions and address any discrepancies Make statutory Payments of Custom Duty, GST, TDS etc. Ad-hoc Support statutory and internal audits by responding to queries, preparing submissions, and ensuring timely closure Creation of Vendor after verification of documents Manage petty cash and ensure proper documentation Prepare various financial documents and reports as needed Follow up with banks and other external parties on financial matters Handle cash transactions in both INR and foreign currencies Qualification: Bachelors degree in accounting/ finance Minimum 3 years of experience in similar role Strong understanding of generally accepted accounting principles (GAAP) Sound Knowledge of TDS and GST Proficient in Microsoft Excel and accounting software Excellent analytical and problem-solving skills Strong attention to detail and accuracy Ability to work independently and as part of a team Excellent communication and interpersonal skills Compensation and Benefits: Very competitive package. How to Apply: Submit cover letter and resume to hr-india@dlight.com About d.light d.light is a fast-growing international consumer products company serving people without access to reliable electricity. Our mission is to enable households without reliable electricity to attain the same quality of life as those with electricity. We began by replacing every kerosene lantern with clean, safe, and bright light. We have achieved our aim of transforming 100 million lives by 2020 and look forward to the next goal of transforming 1 billion lives by 2030. d.light serves over 60 countries, through over 15,000 retail outlets, 10 field offices, and four regional hubs. The company employs over 400 people directly, and indirectly employs hundreds more worldwide. d.light is financed by prestigious venture capital firms including Nexus Venture Partners, Draper Fisher Jurvetson, Garage Technology Ventures, the Mahindra Group; with investment from leading social enterprise funds Omidyar Network, Acumen Fund and Gray Matters Capital. We were recently awarded the Ashden Award for Sustainability and named for the second year in a row as one of the worlds top 100 clean technology enterprises by the CleanTech Group. To learn more, please visit www.dlight.com . Job Description: Senior Executive, Finance - Gurgaon, India d.light
Position Description The incumbent will be responsible for ensuring delivery of retention objectives by planning and managing all territory customer retention activities with a view to enhancing customer experience and collections. R&Rs Ensure recruitment & productivity of collection officers Drive collections and repossessions (where applicable) in accordance with the set guidelines In partnership with retention teams, come up with standard FAQ’s and approach to campaigns to be achieved Plan and optimize resources needed to meet company defined service standard Conduct Real-time monitoring on a continuous basis and coaching of COs Provide hands-on support and guidance to the teams ensuring they deliver the required customer experience, quality of service and retention campaign targets Communicate, monitor and maintain performance standards Identify areas for development to ensure continuous improvement Ensure resolution of escalated customer queries and complaints as per defined escalation protocol Identify opportunities to improve product and service offerings based on the voice of the customer Contribute and identify areas for improvement and enforcement of processes and procedures; Identify, accumulate and analyze statistics that reflect on team’s performance Continuously assess the technical competence of the team and take steps to develop their knowledge and skills for effective service delivery Provide regular defined reports and initiatives to improve performance Develop and maintain motivation plans to enhance productivity of teams and morale Attend regular meetings to discuss performance, challenges and remedial plans vs. Voice of customer needs KPIs Collections Infrastructure People Requirements Desired Skills and Experience Minimum degree in social sciences or a business-related field An additional Credit Risk Management focused qualification and/or Customer Services Management qualification will be an added advantage 3 years+ of working experience in a credit risk management/or Credit Control or in the Service Industry with some supervisory level exp. Excellent interpersonal skills and Ability to motivate to produce results Excellent oral and written communication skills Dependability and adaptable Multi-tasking skills and good administrative ability Coaching, Mentoring and leadership Written and Verbal communication (letter writing, report writing) Computer skills (MS Word, Excel, PowerPoint) Problem solving and decision making Team player Self-Driven and open to change Planning and organizing Attention to detail
Position Description The incumbent will be responsible for ensuring delivery of retention objectives by planning and managing all territory customer retention activities with a view to enhancing customer experience and collections. R&Rs Ensure recruitment & productivity of collection officers Drive collections and repossessions (where applicable) in accordance with the set guidelines In partnership with retention teams, come up with standard FAQ’s and approach to campaigns to be achieved Plan and optimize resources needed to meet company defined service standard Conduct Real-time monitoring on a continuous basis and coaching of COs Provide hands-on support and guidance to the teams ensuring they deliver the required customer experience, quality of service and retention campaign targets Communicate, monitor and maintain performance standards Identify areas for development to ensure continuous improvement Ensure resolution of escalated customer queries and complaints as per defined escalation protocol Identify opportunities to improve product and service offerings based on the voice of the customer Contribute and identify areas for improvement and enforcement of processes and procedures; Identify, accumulate and analyze statistics that reflect on team’s performance Continuously assess the technical competence of the team and take steps to develop their knowledge and skills for effective service delivery Provide regular defined reports and initiatives to improve performance Develop and maintain motivation plans to enhance productivity of teams and morale Attend regular meetings to discuss performance, challenges and remedial plans vs. Voice of customer needs KPIs Collections Infrastructure People Requirements Desired Skills and Experience Minimum degree in social sciences or a business-related field An additional Credit Risk Management focused qualification and/or Customer Services Management qualification will be an added advantage 3 years+ of working experience in a credit risk management/or Credit Control or in the Service Industry with some supervisory level exp. Excellent interpersonal skills and Ability to motivate to produce results Excellent oral and written communication skills Dependability and adaptable Multi-tasking skills and good administrative ability Coaching, Mentoring and leadership Written and Verbal communication (letter writing, report writing) Computer skills (MS Word, Excel, PowerPoint) Problem solving and decision making Team player Self-Driven and open to change Planning and organizing Attention to detail
The incumbent will be responsible for ensuring the delivery of retention objectives by planning and managing all territory customer retention activities with a view to enhancing customer experience and collections. You will be expected to ensure recruitment and productivity of collection officers, drive collections and repossessions in accordance with set guidelines, and collaborate with retention teams to develop standard FAQs and campaign approaches. Additionally, you will need to plan and optimize resources to meet company-defined service standards, conduct real-time monitoring and coaching of collection officers, and provide hands-on support to ensure the delivery of required customer experience, service quality, and retention campaign targets. Your responsibilities will also include communicating, monitoring, and maintaining performance standards, identifying areas for development to ensure continuous improvement, resolving escalated customer queries and complaints as per defined escalation protocols, and identifying opportunities to enhance product and service offerings based on customer feedback. You will contribute to the improvement and enforcement of processes and procedures, analyze statistics reflecting team performance, assess and develop the technical competence of the team, and provide regular reports and initiatives to enhance performance. To be successful in this role, you are required to have a minimum degree in social sciences or a business-related field, with an additional Credit Risk Management focused qualification and/or Customer Services Management qualification considered an advantage. You should have at least 3 years of working experience in credit risk management, credit control, or the service industry, with some supervisory level experience. Excellent interpersonal, communication, and motivational skills are essential, along with the ability to multitask, demonstrate good administrative abilities, and exhibit coaching, mentoring, and leadership qualities. Proficiency in written and verbal communication, computer skills (MS Word, Excel, PowerPoint), problem-solving, decision-making, teamwork, adaptability, planning, organizing, and attention to detail are also required traits for this role.,
The Regional Trainer will be responsible for designing, delivering, and evaluating training programs to enhance the skills and knowledge of employees within a specific geographical region. You should have a passion for learning and development, excellent presentation skills, and the ability to adapt training strategies to meet the diverse needs of a regional workforce. Collaborate with the rest of the training team and regional management to identify training needs and goals. Design and develop training programs that align with organizational objectives and regional requirements. Conduct engaging and effective training sessions for employees at various levels. Utilize a variety of training methods and technologies to accommodate different learning styles. Facilitate onboarding & training sessions for new hires, agents (Solar energy promoters, technicians & Collection Officers), and partners ensuring a smooth transition into the company culture and processes. Provide orientation training on company policies, procedures, and values for the agents, work with the regional teams to grow the number of agents & experience centers in a region. Organize workshops to enhance specific skills required for job roles within the region. Tailor training content to address regional challenges and industry trends. Assess the effectiveness of training programs through participant feedback, evaluations, and performance metrics. Implement improvements based on feedback and changing business needs. Work closely with regional managers to understand specific training requirements and align programs with business objectives. Build strong relationships with department heads to ensure training initiatives support departmental goals. Create and maintain training materials, manuals, and documentation. Keep training materials up to date with the latest industry standards and company policies. Stay informed about regional regulations and compliance requirements relevant to training and development. Ensure training programs adhere to legal and regulatory standards. Bachelor's degree in Education, Human Resources, Business, or a related field. Proven experience as a trainer, preferably in a regional or multi-location capacity for at least 2 years. Excellent presentation and communication skills. Strong organizational and project management abilities. Ability to travel within the assigned region as needed. Proficiency in learning management systems and training software. Certifications in training and development are a plus. Proficient in using platforms for delivering and tracking training programs. Experienced in utilizing Microsoft Teams, and Zoom for online training sessions, facilitating interactive discussions, and managing participant engagement. Skilled in creating and formatting training manuals, guides, and documentation. Proficient in data analysis, tracking training metrics, and generating reports to evaluate program effectiveness. Expert in designing engaging presentations to enhance training sessions, incorporating visuals and interactive elements. Experienced in collaborative document creation and editing for training materials. Proficient in managing data, creating training schedules, and tracking participant progress. Skilled in developing dynamic presentations for both in-person and online training environments. Must be resident within the specified region.,