Dispatch and Operations manager

Job Summary

The Dispatch and Operations Manager will be responsible for overseeing the efficient and safe movement and storage of oil and petroleum products, from sourcing to final customer delivery. This role requires strong leadership, meticulous attention to detail, and a deep understanding of transportation regulations to ensure operational efficiency, cost control, and compliance.

Key Responsibilities

• Dispatch Management:

  Plan, coordinate, and supervise all daily dispatch activities, including assigning drivers and vehicles/vessels based on delivery requirements and optimized routes to reduce costs and delivery times.

• Logistics Coordination:

  Collaborate with the team, suppliers, warehouse staff, and customers to ensure seamless communication and service delivery. Manage relationships with transportation providers and negotiate freight rates.

• Compliance and Safety:

  Ensure strict adherence to all transportation laws, safety protocols, and company policies, including hazardous materials transportation regulations. Conduct risk assessments and implement safety measures.

• Inventory Control:

  Oversee and manage inventory levels of products and packing materials, conducting regular stock reconciliation and working with the sales team to manage stock efficiently.

• Monitoring and Reporting:

  Monitor real-time dispatch performance tracking key performance indicators (KPIs) such as on-time delivery rates and fuel consumption. Prepare regular reports for management review.

• Problem-Solving:

  Proactively identify and resolve any logistical challenges, delays, or customer complaints that arise during the operations process, often under pressure.

• Team Leadership:

  Train, support, and manage dispatch and operations team members, fostering a collaborative and high-performance work environment.

Qualifications and Skills

• Education:

  A Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field is typically required. An advanced degree or professional certifications (e.g., in supply chain management) are a plus.

• Experience:

• Minimum of 5-8 years of experience in dispatch, logistics coordination, or transportation operations, preferably within the oil, gas, or bulk liquid chemicals industry.
• Proven experience in a supervisory or management role.

• Technical Skills:

• Proficiency in dispatch, Transportation Management
• Strong knowledge of Microsoft Office Suite, especially Excel, for data analysis and reporting.
• Familiarity with Tally/ ERP systems

Soft Skills:

• Excellent leadership, communication, and interpersonal skills.
• Strong analytical, problem-solving, and decision-making abilities.
• Exceptional organizational skills and attention to detail, with the ability to manage multiple priorities and work under pressure.
• A proactive approach to identifying process improvements and managing change.