Director of Operations Call Center Auto Parts & Telecom Sales

3 - 8 years

0 Lacs

Posted:5 hours ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Were looking for a hands-on Director of Operations to lead our fast-paced call center supporting used auto parts and telecom sales. You’ll drive sales performance, streamline operations, and deliver an exceptional customer experience.

What You’ll Do:

  • Lead daily call center operations and teams
  • Boost sales conversions and customer satisfaction
  • Manage KPIs, training, and quality standards
  • Oversee workforce planning and budgets

What You Bring:

  • 8+ years in operations leadership (3+ in call centers or sales)
  • Strong track record in sales, customer service, and team management
  • Data-driven decision-making and process improvement skills

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