At Cloud Pros Global, were redefining connectivity across India. As a leading telecom provider, we deliver high-speed broadband, mobile, and enterprise solutions to millions. Our Coimbatore call center is the heartbeat of our customer engagement—and we’re looking for a passionate Team Lead to drive performance, inspire excellence, and grow with us. Key Responsibilities Supervise and mentor a team of 10–15 sales agents focused on outbound and inbound telecom sales. Drive daily, weekly, and monthly sales targets across broadband, mobile, and bundled services. Monitor call quality, conversion rates, and customer satisfaction metrics using CRM and analytics tools. Conduct regular coaching sessions, performance reviews, and skill-building workshops. Resolve escalated customer issues with professionalism and urgency. Collaborate with Sales Managers and Marketing to align campaigns and promotions. Ensure compliance with TRAI regulations and internal quality standards. Qualifications Bachelor’s degree in Business, Communications, or related field. Minimum 3 years of experience in telecom sales, with at least 1 year in a leadership role. Strong communication, leadership, and analytical skills. Proficiency in CRM platforms and call center software (e.g., Salesforce, Freshdesk, Ameyo). Fluency in English and Tamil preferred. What We Offer Competitive salary with performance-based incentives. Career growth opportunities within a fast-expanding telecom brand. Dynamic, supportive work culture focused on innovation and impact. Health insurance, paid time off, and employee wellness programs.
Were looking for a hands-on Director of Operations to lead our fast-paced call center supporting used auto parts and telecom sales. You’ll drive sales performance, streamline operations, and deliver an exceptional customer experience. What You’ll Do: Lead daily call center operations and teams Boost sales conversions and customer satisfaction Manage KPIs, training, and quality standards Oversee workforce planning and budgets What You Bring: 8+ years in operations leadership (3+ in call centers or sales) Strong track record in sales, customer service, and team management Data-driven decision-making and process improvement skills