Director - DevOps & SRE

Role Overview: As the Director of DevOps & SRE at Zycus, you will be responsible for leading the global DevOps and reliability engineering organization for our fast-scaling SaaS platform. Your role will involve defining and executing DevOps & SRE strategies, managing large-scale cloud and hybrid infrastructure, and driving AI-powered automation to ensure operational excellence. You will lead and mentor a team of architects, engineers, and managers, define preventive processes, and foster a results-driven culture across all DevOps and SRE teams. Key Responsibilities: - Lead and mentor a global team of DevOps and SRE architects, engineers, and managers. - Define and execute the DevOps & SRE strategy, aligning infrastructure, reliability, and automation with business objectives. - Serve as the primary escalation point for critical product and operational issues. - Define processes, playbooks, and preventive measures to avoid recurring incidents. - Foster a results-driven, hands-on culture across all DevOps and SRE teams. - Manage large-scale SaaS environments spanning thousands of servers, microservices, and hybrid cloud/on-prem infrastructure. - Architect and implement cloud-native and hybrid infrastructure leveraging AWS, Azure, GCP, and on-prem resources. - Build and optimize CI/CD pipelines and infrastructure automation using Python, Ansible, Terraform, and related tooling. - Lead system architecture and performance optimization for load balancers, proxies, caches, messaging queues, and secure APIs. - Integrate Generative AI / AIOps for anomaly detection, predictive scaling, automated remediation, and proactive monitoring. - Evaluate and implement AI-based tools or develop custom scripts/models to reduce manual toil and increase operational efficiency. - Drive continuous innovation in DevOps tooling, automation frameworks, and best practices. - Partner with Product, Engineering, QA, and Security teams to embed observability, automation, and reliability early in the SDLC. - Define KPIs, SLAs, and SLOs to measure system performance and operational efficiency. - Lead post-incident reviews, root cause analysis, and implement preventive processes. Qualification Required: - 12-18 years in DevOps, SRE, or cloud/hybrid infrastructure roles with 5+ years in senior leadership. - Proven experience managing large-scale SaaS environments. - Deep expertise in AWS, Azure, GCP, and on-prem integration. - Hands-on expertise in Kubernetes, Docker, Terraform, Ansible, Packer, Nomad, and automation frameworks. - Strong scripting and automation skills in Python and related tooling. - Experience in handling critical escalations, root cause analysis, and preventive process design. - Strong architectural design, problem-solving, and stakeholder management skills. - Bachelors or Masters in Computer Science, IT, or related field preferred. - Experience with observability tools like Datadog, Prometheus, Grafana, New Relic, or AI-native platforms preferred. - AWS, Azure, or hybrid cloud certifications are a plus.,