Digital Sales Executive

Job Summary

We are looking for a dynamic and customer-focused professional to manage our online customer interactions and social media enquiries. The ideal candidate will engage with clients across various digital platforms, provide exceptional service, and ensure a seamless customer experience from enquiry to purchase.

Key Responsibilities

• Monitor and respond promptly to all customer enquiries received via social media platforms (Instagram, Facebook, WhatsApp, etc.).
• Engage with potential customers online, providing product details, pricing, and recommendations.
• Build and maintain strong client relationships to encourage repeat business and referrals.
• Follow up on leads generated from online channels and convert them into sales opportunities.
• Coordinate with the sales team to ensure online enquiries are handled efficiently.
• Maintain a polite, professional, and brand-appropriate tone in all communications.
• Track and maintain records of enquiries, follow-ups, and conversions.
• Assist in posting and scheduling content to promote new collections, offers, and events.
• Escalate customer issues to the appropriate department when necessary and ensure timely resolution.
• Keep updated on jewellery trends, product knowledge, and store promotions to respond accurately to queries.

Job Type: Full-time

Pay: ₹14,790.71 - ₹46,332.69 per month

Education:

• Bachelor's (Preferred)

Experience:

• Jewelry sales: 1 year (Required)

Language:

• Kannada (Preferred)
• Telugu (Preferred)
• Tamil (Preferred)
• English (Preferred)

Location:

• Bengaluru, Karnataka (Preferred)

Work Location: In person

Speak with the employer
+91 7349703045