Digital Lead Functional Engineer

As a key member of the CORE ERP SAP team at Signify in Bangalore, India, you will play a crucial role in ensuring operational excellence, service continuity, and ongoing service improvement across the SAP landscape. Reporting directly to the Service Owner, you will act as the functional and technical liaison between internal teams and the Application Support & Maintenance (ASM) partner. Your main focus will be on delivering high-quality, stable services while driving efficiency through automation, innovation, and the elimination of repetitive, low-value tasks. Your responsibilities will include owning and driving the day-to-day delivery of SAP services, ensuring alignment with SLAs and business expectations. You will lead the setup and refinement of ITSM processes such as incident, problem, change, and request management. Additionally, you will guide the ASM partner in following structured service delivery practices, drive operational excellence by identifying inefficiencies and implementing process improvements, and collaborate with various stakeholders to ensure service delivery aligns with strategic objectives and business priorities. Furthermore, you will be responsible for identifying and eliminating waste caused by repetitive manual activities through the introduction of automation tools, scripts, or workflow enhancements. You will work closely with the ASM partner and internal teams to embed automation in service operations wherever feasible and foster a culture of innovation to improve service reliability and speed. Additionally, you will track service metrics and trends to proactively identify and resolve underlying systemic issues, lead root cause analysis for major incidents, and implement preventive measures. To be successful in this role, you should have deep understanding of SAP ERP core modules and service delivery, with desirable exposure to SAP S/4HANA. You should also possess proven experience in managing service operations and vendor-led support models, strong knowledge of ITSM frameworks (e.g., ITIL), and demonstrated success in driving automation and process improvement in an enterprise IT environment. Excellent communication skills, stakeholder management skills, and an agile mindset are also essential for this role. With 6-10 years of experience in SAP service delivery, service management, or IT operations roles, you will also be responsible for cost optimization by executing service improvement plans. A hands-on experience or understanding of SAP HANA and an ITIL Foundation certification (or higher) are highly desirable qualifications for this position. At Signify, we believe in fostering a diverse and inclusive workplace that encourages creativity, innovation, and a full spectrum of bright ideas. With a global workforce representing 99 nationalities, we are dedicated to creating an inclusive environment where every voice is heard and valued. Join us at Signify, and together we can light the way towards a brighter future.,