Digital Banking Specialist

You will work under the direction of the Digital Banking OAO Manager to handle the digital banking portfolio, including account origination, maintenance, servicing, and reconciliation in compliance with state and federal regulations. **Key Responsibilities:** - Review Online Account Opening (OAO) applications, validate applicant identities, fund accounts, and establish ancillary services - Provide customer support via phone and email for digital banking areas - Process Consumer Online Banking applications - Monitor closed online banking agreements and perform necessary maintenance - Create monthly activity reports, review daily system reports, follow up on outstanding issues regularly - Process business and/or consumer remote deposit capture items - Assist with day 2 balancing and review process of all remote deposit capture services - Monitor anomalies in the online banking channel using fraud detection system - Contact customers and/or branch personnel for unusual or suspicious activity - Update digital banking procedures, provide assistance to branch personnel on digital banking policies - Assist with Quicken/QuickBooks inquiries/troubleshooting - Work with vendors and service providers to maintain operational performance standards - Assist in digital banking system projects, upgrades, and change notifications - Provide backup for all digital delivery channels and processes - Offer prompt, courteous service to internal/external customers with professionalism and confidentiality - Act as backup for all other functions in Digital Banking **Qualifications:** - Highly motivated with experience managing multiple tasks - Demonstrate high ethical standards and behaviors - Strong customer service and problem-solving skills - Knowledge of digital banking processes and terminologies - Maintain professionalism, be an active team player, adapt to change - Strong computer and technical skills - Fluent in written and verbal English communication - Reliable transportation, flexibility for job locations, and re-assignments - Adherence to Needham Bank's Core Values You will be part of a dynamic team at Needham Bank, with a competitive salary and comprehensive benefits package for full-time employees, including medical and dental insurance, 401(k) plan, paid time off, bonus program, and more. Needham Bank values diversity and inclusivity in the workplace, and encourages candidates from various backgrounds to apply.,