Role & responsibilities • Preparation of rates for contractual/ad-hoc or other necessary pricing based on requirements • Coordinating with the concerned individual or team on rate revision and understanding the needs to sharing accurate proposals. • Business and network understanding to evaluate best rates • Updates and awareness of market conditions and transportation rates. • Organizing presentations to the manager or concerned stakeholder as and when required. • Providing the rates in the respective timelines and supporting the sales team with the best possible rates based on the customer's requirements. • Ensure right & optimum pricing to customer. • Route wise Yield & Cost analysis to be contineously monitored and flashed to respective stake holders to drive profitability. • Verification and updating of indents in the system and clearing of pricing blocks from TMS on regular basis. • Working in different scheduled shifts. • Maintaining and updating pricing history database regularly • Identifying, validating and resolving pricing queries raised by the team. • Maintaining required pricing trackers and other related details on regular basis and sahre in the respective timelines. • Drives & responsible for the contineous improvement agenda for the FTL Transport operation. • To innovate and improve in working practices facilitating to the development of the team methodology. • To promote the best practice with peer manner and team attitude. For example, development of resource planning, development of Knowledge Management • Customer and country satisfaction and feedback

Role & Responsibilities:Provide FP&A finance support to the accounting teams related to Month end books closure in a timely manner.Identify and research variances to forecast, budget, and prior-year expenses, proactivelyCreate presentations that provide insightful analysis, identify required action items, and effectively frame decisions to be made.Work with Business Unit heads to build their annual budgets and forecastsAnalysing financial and operational results to better understand company performanceUtilising BI tools to delivery meaningful insights into business performanceProvide detailed analysis and commentary on cost center resultsReviewing operations and recommending cost saving initiativesPreparing business cases to support new investment, strategic and other business decisionsReviewing existing processes and procedures to develop recommendations for improvement effortsEvaluating previous budgets, expenditures to develop and implement future budgetsCommunicating results and recommendations to senior management for improvements that will lead to cost reduction, revenue generation and streamlining operationsIdentify and understand business challenges; propose and create solutions.Partner directly with the finance team and Operational Team to collaborate on metrics, goals, and business reviews.Dive deeply into financial data and become a subject matter expert to provide additional insights.Work on corporate projects and initiatives that impact the entire organization.

Role & responsibilities Preparation of financial Reports , Working Capital Management, Finalization of Accounts, Financial Interacting Accounting, Audits, Treasury. Practical exposure to IND AS & IFRS knowledge is must. Coordination with Global team.Coordination with auditor- Big four or othersLead the audit. Preparation of balance sheet reconciliationMonth end closure of booksReview of P&LFixed assets review InterCompany Accounting and review15CA/CB processingTax audit and Statutory audit experienceManage Internal auditKnowledge of IFRS16/INS As 116Manage a team- for Deputy Manager Reporting to Manager finance and Finance Controller Professional accountancy qualification - CA is must

Overall goals / Typical measures Customer ExternalUnderstand customer report requirements along with line manager or individually.Do detailed study on feasibility in terms of reports, formats, output and efforts that will go in carrying out the activity. Standardise & sign off new requirements.Prepare reports as per agreed formats and share with customer at agreed frequency. He/ She must understand the data being worked on to do analysis and highlight any area of concern.Act responsibly. Can be counted on to keep commitments. Complies with the intent of policies, procedures and agreements. Builds others' trust in own professionalism, integrity, expertise and ability to get results.Ensure customer expectations are met thus leading to overall customer satisfaction.Service Excellence KPIsData Analytics for business decisions.Maintain hygiene and provide visibility.KPI tracking & health of the project. Stakeholder InternalHe/ She will be responsible for timely & accurate data reporting for all the division/areas of work.The candidate should work on standardizing various reports with similar data shared across all divisions/ areas of work.Add value in doing analysis, bring in ideas for improvement, and highlight outliers through MIS & reports.Prepare monthly deck and monthly meet presentations.Responsible for sharing the order trend details, productivity of the team members on a weekly & Monthly basis & highlighting outliers.Maintain trend & data tracking of volumes.Provide additional reports or cater to additional data as and when required.Be updated on changing numbers & trends. Keep track of volumes.Controls, Analysis for improvements in performance & productivity.ProcessEnsure compliance to Business rulesAdhere and follow PTQ First Choice practice, guidelines.Follow and adhere to processes & exception SOPsProvide both verbal & written information in a timely, clear & concise manner.Provide deviations information to line manager, share queries/ suggestions during new process development, adherence.Maintain records as necessary as process / audits or as explained.Compliance, controls and adherence. People - ManagementMIS Executive may not have any direct reportees under them. However, he/she must be able to act as a good team player and support team activities. Must take full responsibility of work handled. Working towards common goal. Supporting team to have visibility on data & performance.Key capabilitiesThe candidate is required to have excellent working knowledge of computers and MS office like Word, Excel, PowerPoint, etcThe candidate must have excellent knowledge of Excel knowing basic & advance functions & formulas. Knowing Macros and BI tools will be an added advantage.Good analytical skills.Accuracy in publishing numbers and data. Should have good experience of using the SAP system to generate required reports.( SD) (sales & Distribution module)Excellent customer-facing and interaction skillsExcellent English communication skills, spoken and writtenShould be able to set examples for others through his/her efficient work management skills.Flexible in working for any shifts including night shift (if required).Ability to handle high work volumes and multi-tasking, good grasping power.Flexible in handling other operational entries/functions.

Role PurposeResponsible for the execution of global transport planning ensuring transport and network SLA's/KPI's are achieved. Experience in handling planning in all modes of transport (air, ocean, road) desirable along with experience of handling different freight forwarders. This role will be front end at the centre of the transport planning operation demonstrating proactive engagement with both customers and freight forwarders. In addition to being a functional operational manager, the FLM will be responsible for the wellbeing, performance and motivation of their team through regular performance dialogues, scheduled 1-2-1's as well as ad-hoc communication and engagement.Key Accountabilities Area Accountabilities To be a 21st Century Manager leading and managing drivers Have clear understanding of Objectives and KPI's applicable to your role and your team Safe, legal and efficient execution of transport planning linked to an agreed network SLA's/KPI's Instil a pro active culture within the Control Tower around the management of planning activities, developing key trends to aid forecasting and cost reduction opportunities. Validate and report in the daily operations meeting, all active shipments Daily operations issue management and resolution for transport planning and any warehouse impact by liasing with internal key stakeholders manage collation of daily/weekly/monthly reporting data for all inbound and final mile transportation, taking responsibility for the "OT" element of OTIF Ownership and accountability for new planner induction,and in collaboration with Quality manager, ensure all required training is undertaken and updated as required by DHL Supply Chain Policies To schedule, prepare and conduct quarterly 1-2-1's with all direct reports in line with OMS guidelines Fostering an environment that promotes sharing of ideas and best practice to the benefit of the network Undertaking step up duties to cover for direct line manager of Warehousing operations manager as required Liaising with internal financial stakeholders to ensure that all inputs in to the departmental planning tool (OTM) translates to both financial reporting and cost to serve Measurement Criteria / KPIs Main Accountabilities EOS and employee engagement People Management Manage disciplinary and grievance in accordance with Company Policy and Procedures Promote positive culture, supporting EOS initiatives To schedule, prepare and conduct quarterly 1-2-1's with all direct reports in line with OMS guidelines Demonstrate DHL Leadership Attributes Requirements for the Job Divisional Experience / Functional Experience Logistic Industry and supervisory level Transport planning experience Line management capabilities Transport legal compliance Active Leadership Key Capabilities Proactive and dynamic Able to work well under pressure Strong communication skills Supervisory skills - managing individual performance/absenteeism/conflict and development Commercial Awareness (impact of KPI's) Shows passion, right first time attitude, can do approach and respect to others Education / Qualification / Certification Requirements Degree in supply chain management (Desirable) Good numerical skills (Essential) Good knowledge of Microsoft applications (Essential) Conflict Management /Performance Appraisal/Disciplinary & Grievance Training - (Essential) Good degree of IT literacy (Desirable)Language Level Language Requirements English

Role & responsibilities Safety Liaison:Serve as the primary safety contact addressing safety-related concerns and inquiries promptly and effectively.Collaborate with leadership to align safety initiatives with their operational goals and compliance requirements, ensuring a proactive approach to safety management Safety Reporting:Prepare and present comprehensive monthly safety reports to stakeholders, highlighting safety performance metrics, compliance status, and areas for improvement.Communicate key safety updates and initiatives to ensure all stakeholders are informed and engaged in safety practices.Safety Training and Awareness:Develop and implement tailored safety training programs for employees, ensuring they are knowledgeable about safety practices and protocols relevant to their roles.Promote safety awareness through regular communication, workshops, and safety drills, fostering a culture of safety throughout the organization. Regulatory Compliance:Ensure that all safety practices at site comply with relevant local and national safety regulations, including OSHA and other applicable standards.Conduct regular audits and inspections to identify potential hazards, implementing corrective actions as necessary to maintain compliance.Incident Management:Investigate safety incidents and accidents, documenting findings and implementing corrective actions to prevent recurrence.Collaborate with management to develop and refine safety policies and procedures based on incident analysis and best practices.

Overall Role PurposeResponsible for supporting the compliance program within the logistics sector. This role involves planning, executing, and reporting on compliance testing activities to ensure adherence to relevant laws, regulations, internal policies, and industry best practices specific to logistics operations globally. The employee will play a crucial role in identifying potential compliance risks and contributing to the development and implementation of corrective actions. AccountabilitiesUnderstand customer bizExecution of the compliance testing plan, focusing on key risk areas within logistics operations (e.g., transportation, warehousing, customs, safety, environmental regulations).Conduct independent testing and reviews of processes, controls, and documentation to assess compliance with applicable regulations.Validation of various documents such as HAWB, AWB, PO copies, Invoices, pictures, evidences, etc.Investigate the circumstances and gathering necessary documentation (e.g., shipping documents, inspection reports, photographs, invoices).Utilize various testing methodologies, including process walkthroughs, data analysis, document reviews, and obtaining CAPA for errors from LLPs, carriers, etc.Identify and document compliance gaps, weaknesses in controls, and potential risks.Prepare clear and concise reports documenting the testing scope, methodology, findings, and recommendations.Will be the Point of contact for the country lead to receive the request for testing.Must carry out data integrity and compliance check processes as laid down in SOP.Must maintain a mater template at one’s own and ensure that the same is updated time to time.Follow up with Country Lead [or any specific person assigned for the task] in case of any issues and data integrity and compliance after reporting closure to resolve it before the next reporting cycle.Escalate any issues or roadblocks which require senior management attention.Any system issues to be reported to right contact ensuring the ticket is raised and right methods are followed.Work up on the performance feedback provided by customers or line manager/senior management.Coordinate with external parties, including insurance providers, carriers, surveyors, and legal counsel, as required. Build and maintain positive relationships with key stakeholders.Responsible for complying with all Policies and other organizational policies &security procedures.Ensure understanding of Business rules and compliance to same.Should be cross trained in other functions / Regions / Country specific activities to act as a backup whenever required.Follow and adhere to processes and exception SOP’sProvide both verbal & written information in a timely, clear and concise manner.Provide deviations information to line manager, share queries / suggestions during new process development, adherence.Maintain records as necessary as per process / audits or as explained.Maintain approvals and archive critical data as per process.Key capabilities/ CompetenciesMust have excellent written and spoken English communication skills.Understanding of logistics processes, including transportation modes (road, sea, air), warehousing, and inventory management.Proficiency in MS Office Suite (Word, Excel, Outlook). Knowledge of international trade regulations and compliance standards is a plus.Excellent analytical and problem-solving skills with a keen attention to detail. Flexible in working for various shifts and able to handle work pressure.Works cooperatively with others to achieve target and objectives.Demonstrates thoroughness and accuracy in completing tasks.Familiarity with international shipping regulations and documentation. Provides both verbal and written information in a timely, clear and concise manner.

Overall Role PurposeResponsible for the efficient and effective management of all loss and damage claims related to goods in transit, storage or handling. Role involves managing claims, assessing liability, ensuring compliance with relevant regulations and company policies, and maintaining accurate records. Key activitiesReceive, review, and accurately record all loss and damage claims. Investigate the circumstances surrounding each claim, gathering necessary documentation (e.g., shipping documents, inspection reports, photographs, invoices).Assess the validity and liability of claims based on evidence, contractual agreements, and insurance policies.Communicate effectively with claimants (customers, carriers, suppliers) throughout the claims process, providing updates and managing expectations.Process approved claims for payment, ensuring accuracy and adherence to financial procedures.Maintain a detailed and organized record of all claims, including status, documentation, and resolutions.Identify trends and patterns in loss and damage incidents to recommend preventative measures.Stakeholder- External and InternalLiaise with internal departments (e.g., Logistics, Warehousing, Finance) to gather information and resolve claims. Coordinate with external parties, including insurance providers, carriers, surveyors, and legal counsel, as required. Build and maintain positive relationships with key stakeholders.Responsible for complying with all Policies and other organizational policies &security procedures.Ensure understanding of Business rules and compliance to same.Should be cross trained in other functions / Regions / Country specific activities to act as a backup whenever required.Responsible for timely & correct entry of data as assigned by TL / Manager.Meeting the KPIs set.Achieve the productivity targets set by the Team lead based on the tenure in the system.Follow and adhere to SOP, exception process and set guidelines.Primary focus to analyse claims thoroughly and accurately.Entry in system / excel to meet Lead Time for reporting.Commitment to delivering exceptional service and support to customers.Should be able to manage time effectively and should be quick & accurate to respond timely to the queries raised by using efficient work methods and tools.Key capabilities/ CompetenciesMust have excellent written and spoken English communication skills.Strong understanding of logistics processes, including transportation modes (road, sea, air), warehousing, and inventory management.Proficiency in MS Office Suite (Word, Excel, Outlook). Excellent analytical and problem-solving skills with a keen attention to detail. Flexible in working for various shifts and able to handle work pressure.Works cooperatively with others to achieve target and objectives.Accomplishes own tasks in support of team goals and actively offers to help colleagues. Familiarity with international shipping regulations and documentation. Provides both verbal and written information in a timely, clear and concise manner. Expresses ideas effectively, adjusting style, tools and mode to the needs of others. Listens attentively, and summarizes or asks questions, when needed, to clarify information.Expected years of experience (Minimum)Graduate (Bachelors degree from a recognized University in any disciplineMinimum 2/ 3 years experience in managing loss and damage claims, preferably within the logistics, transportation, or technology industry.Expected Educational QualificationsBachelors degree in any field

Role & responsibilities Collect, analyze, and interpret data from various logistics operations, including transportation, warehousing, and inventory management.Ensure data accuracy, integrity, and consistency across all systems and reports.Creation of dashboards and presentations as per customer requirements.Develop and produce regular and ad-hoc reports to provide insights into logistics performance, operational efficiency, and key performance indicators (KPIs). Present findings to management and stakeholders, highlighting trends and areas for improvement.Manage and organize large datasets related to shipments, warehousing, inventory, and transportation.Visualize logisticsdata using charts, graphs, and dashboards to effectively communicate performance and areas for improvement.Monitor access to sensitive information and implement safeguards as necessary. He/ She will be responsible for timely & accurate data reporting for all the division/areas of work.Prepare reports as per agreed formats and share with customer at agreed frequency.He/ She must understand the data being worked on to do analysis and highlight any area of concern.Prepare monthly deck and monthly meet presentations.Add value in doing analysis, bring in ideas for improvement, and highlight outliers through MIS & reports.Provide additional reports or cater to additional data as and when required.Monitor access to sensitive information and implement safeguards as necessary.Ensure customer expectations are met thus leading to overall customer satisfaction. Primary focus to analyse, interpret and develop reports.Follow and adhere to SOP, exception process and set guidelines.Maintain records as necessary as process / audits or as explained.Commitment to delivering exceptional service and support to customers.Should be able to manage time effectively and should be quick & accurate to respond timely to the queries raised by using efficient work methods and tools. Preferred candidate profile Excellent written and verbal communication skills, including the ability to communicate complex logistics data clearly.Customer-facing and interaction skills (excellent).Strong attention to detail and accuracy, particularly when dealing with large volumes of logistics data.Proficiency in MS Office Suite (Word, Excel, Outlook). Excellent analytical and problem-solving skills with a keen attention to detail. Flexible in working for various shifts and able to handle work pressure.Works cooperatively with others to achieve target and objectives.Accomplishes own tasks in support of team goals and actively offers to help colleagues. Strong organizational and time management skills, with the ability to manage multiple priorities.Provides both verbal and written information in a timely, clear and concise manner. Expresses ideas effectively, adjusting style, tools and mode to the needs of others. Listens attentively, and summarizes or asks questions, when needed, to clarify information. Graduate (Bachelors degree from a recognized University in any discipline.Minimum 2/ 3 years’ experience in data analysis, MIS reporting, or business intelligence, preferably within the logistics or supply chain sector.