As a Senior Executive at our organization, you will be responsible for ensuring the efficient operation of Point to Point activities, Multi-level billing operations, and EDL/ODA operations. Your role will involve coordinating with various teams to ensure on-time arrival and departures of all loads during the shift. You will be required to manage network changes, priority runs, misconnections, and other exceptions that may occur, and communicate effectively with all relevant parties. Handling exception cases, conducting SLAH checking, overseeing vehicle placement, and monitoring loading operations are also key responsibilities that you will be expected to undertake. Additionally, you will need to ensure the availability of sufficient vehicles for inbound and outbound operations, manage staff briefings, and oversee the manning of the Ground Hub with a focus on full-time employees, PDAs, loaders, and other resources. A successful candidate for this role will have a minimum of 6-8 years of working experience in PUD/Warehouse operations, be a graduate, and fall within the age bracket of 30 to 34 years. Strong communication skills, attention to detail, and the ability to handle multiple tasks simultaneously are essential qualities for this position. If you are proactive, organized, and thrive in a fast-paced logistics environment, we encourage you to apply and be part of our team dedicated to ensuring the smooth flow of operations from origin to destination.,
As a Telesales Executive, your primary responsibility will be to develop the telesales database of potential clients in the region. This involves conducting directory searches, cold calling, seeking references from existing clients, old customers, and non-active customers. By proactively reaching out to these potential clients, you will play a crucial role in generating quality leads for the sales teams to acquire new customers. Another key aspect of your role will be to engage in cold calling activities to connect with customers in the telemarketing database. Your goal will be to generate business from abandoned or lost customers by maintaining regular communication with them. By updating them on new products and services, you will help rekindle their interest and forward such leads to the sales teams for further action. Furthermore, you will be tasked with maximizing sales leads by contacting existing customers regularly to explore potential cross-sell opportunities. Identifying these opportunities and passing them on to the sales teams will be essential in driving revenue growth. Your role will also involve ensuring lead conversion by arranging meetings, customer visits, and submitting proposals to interested clients. By providing after-sales support, such as making courtesy calls, tracking sales and service for the initial 3 months, and resolving any issues that may arise, you will help maintain strong relationships with customers. During the initial 3 months post sign-up, you will serve as the single point of contact for the customer, ensuring a seamless experience. To excel in this position, you will need to focus on maximizing productivity metrics such as the average number of leads per full-time equivalent (FTE), lead conversion rates, and revenue per FTE. By consistently delivering results in these areas, you will contribute to the overall success of the sales team and the organization.,
You will be responsible for the operations and customer support activities at the PUD/DC to ensure smooth flow of activities and delivery of quality service to Blue Dart customers. Your duties will include handling all mail communications/reverts, customer call handling, regulatory clearance follow-up with origin, and coordinating with operations teams for issues regarding priority deliveries, delays, exceptions, etc. at the PUD/DC. You will be accountable for handling all mail communications with internal & external customers at the PUD/DC, managing mail reverts, and coordinating with relevant departments (Hubs, warehouses, origin, etc). Additionally, you will provide customer service support at the PUD/DC to ensure the provision of quality services to all Blue Dart customers. You will also coordinate with the Regional Customer Services Team to resolve customer issues when required. It will be your responsibility to ensure effective customer complaint handling in cases of escalations, late deliveries, claims, etc. You will monitor all service failures as per Blue Dart performance standards and ensure service recovery through relevant teams. Tracking all shipments for the PUD/DC, updating operations teams in cases of delays, route changes, and providing alternate instructions will also fall under your purview. You will monitor exception cases at the PUD/DC such as unidentified shipments, undelivered shipments, regulatory hold cases, RTO cases, etc., and follow up with operations teams for corrective actions. Communication with customers in cases of delays, undelivered shipments, or regulatory hold shipments to ensure corrective actions will be crucial. Tracking and monitoring all urgent delivery notifications, coordinating with operations teams for prioritizing shipments, and ensuring timely delivery of urgent shipments will also be part of your responsibilities. Additionally, you will monitor gaps in regulatory compliance, provide support in resolving all regulatory issues, track transit time and Net Service Levels (NSL), and provide regular inputs to senior management regarding the same. Ensuring timely closure of all SHIELD (online security module) and CARESS cases related to the PUD/DC will also be expected. Furthermore, you will support the Operations Team in its activities to ensure efficient and smooth conduct of activities at the PUD/DC. Your performance will be evaluated based on several Key Result Areas and Key Performance Indicators including supporting service quality and excellence in the PUD/DC, efficient handling of exceptions, support in regulatory compliance cases, ensuring customer satisfaction, and fostering a Performance Driven Culture. These will be measured through various Key Performance Indicators such as timely updation of status in the system, efficient handling of exception cases, regulatory compliance cases resolved within defined TAT, adherence to overall customer service SOPs, and adherence to Performance Management system timelines and guidelines.,
As an experienced professional with a minimum of 4 years of experience, you will be responsible for leading the regional recruitment process for positions in operational and professional bands. Your duties will include shortlisting candidates, preparing selection schedules, and identifying panel members for various stages of the selection process. Additionally, you will support the recruitment process for hiring senior roles, negotiate salaries, and issue job offers to selected candidates in accordance with guidelines. You will be tasked with conducting HR operations in the region as per the guidelines defined by the corporate HR team. This includes maintaining HRIS data, conducting full and final settlement processes for attrited employees, and ensuring timely resolution of employee queries on HR operations and related activities. You will also validate and send requests for various certificates to the central operations team and administer benefits and reimbursements for employees in the region. Your role will require you to ensure timely availability of information for internal and statutory audits, implement employee welfare and engagement initiatives, and maintain employee relations in the region while ensuring compliance with statutory requirements. It will be essential for you to keep updated on changes in labor laws and statutory guidelines, taking necessary actions to ensure compliance with any changes that may arise. Overall, your responsibilities will encompass a wide range of HR functions aimed at facilitating recruitment processes, maintaining accurate HR data, supporting employee welfare, and ensuring compliance with regulatory requirements.,