Key Responsibilities: 1. Customs Compliance & Documentation: Ensure timely and accurate filing of bills of entry/shipping bills through the customs EDI system. Maintain updated knowledge of customs laws, tariffs, and regulations (including HS codes, duty structures, etc.). Review and verify import/export documents like invoices, packing lists, certificates of origin, etc. 2. Coordination & Liaison: Liaise with customs officials, port authorities, freight forwarders, and shipping lines for smooth cargo clearance. Coordinate with clients to collect necessary documentation and provide updates on shipment status. 3. Operational Management: Supervise and manage CHA staff, including documentation executives and field staff. Ensure timely submission of documentation and cargo clearance to avoid demurrage or penalties. Handle special clearances including bonded cargo, duty drawback, EPCG, EOU, SEZ, etc. Manage and maintain the entire process flow. 4. Customer Service: Provide clients with regulatory advice related to customs, taxes, and import/export policies. Offer solutions to resolve issues related to customs holds, valuation disputes, or documentation discrepancies. 5. Reporting & Compliance: Maintain records of clearances, client transactions, and regulatory correspondence. Submit MIS reports to senior management and ensure audit readiness. Prepare business strategies, presentations and timely reporting. Key Skills & Competencies: In-depth knowledge of Indian Customs regulations, EXIM policy, and EDI systems Strong leadership and team management abilities Excellent communication and negotiation skills Detail-oriented and highly organized Proficiency in handling digital platforms like ICEGATE and DGFT portals Qualifications & Experience: Bachelors degree in Commerce, Logistics, International Business, or a related field CHA license holder (mandatory) 510 years of relevant experience in customs clearance operations, with at least 2 years in a managerial/supervisory role Knowledge of GST and other indirect tax regulations Familiarity with logistics ERP systems (e.g., SAP, Cargowise, Logi-Sys)
