DevOps Support Engineer – Night Shift

Role: DevOps Support Engineer Night Shift

Location

Experience Level

About Us:

AppZen is the leader in autonomous spend-to-pay software. Its patented artificial intelligence accurately and efficiently processes information from thousands of data sources so that organizations can better understand enterprise spend at scale to make smarter business decisions. It seamlessly integrates with existing accounts payable, expense, and card workflows to read, understand, and make real-time decisions based on your unique spend profile, leading to faster processing times and fewer instances of fraud or wasteful spend. Global enterprises, including one-third of the Fortune 500, use AppZens invoice, expense, and card transaction solutions to replace manual finance processes and accelerate the speed and agility of their businesses. To learn more, visit us at www.appzen.com.

About the Role:

We are looking for a motivated DevOps Support Engineer to provide night shift coverage for our US-based operations. You will work closely with our US DevOps engineer to ensure the stability, availability, and performance of our production and non-production systems. This role is crucial to avoid a single point of failure and to provide 24x7 operational support for our critical infrastructure.

Responsibilities:

Primary Responsibilities

• 24x7 Night Shift Support for US DevOps operations.
• Handle ad-hoc DevOps support tickets via support channels and direct communication.
• Monitor all critical systems and promptly acknowledge and act on alerts.
• Provide first-level support for Sev1/Sev2 incidents and escalate when needed.
• Maintain and support cloud infrastructure, including provisioning, configuration, and monitoring.
• Collaborate with development and QA/QE teams to ensure smooth integration and alignment across the SDLC.

Additional Responsibilities

• Perform routine health checks of production and staging environments.
• Troubleshoot and resolve CI/CD pipeline failures in Jenkins/ArgoCD.
• Support Kubernetes cluster operations deploy workloads, troubleshoot pod failures, monitor resource usage.
• Assist with infrastructure cost optimization and resource right-sizing.
• Document runbooks, SOPs, and troubleshooting guides for recurring issues.
• Participate in on-call rotation for critical systems support.
• Assist with user access management and compliance-related configurations.
• Identify opportunities for automation to reduce manual interventions.

Qualifications:

• Bachelors degree in Computer Science or related field.
• Proficient in AWS Cloud services (EC2, S3, IAM, RDS, VPC, CloudWatch, etc.); working knowledge of Azure and GCP is a plus.
• Hands-on Kubernetes administration (deployment, scaling, troubleshooting).
• Strong Terraform knowledge for IaC (Infrastructure as Code).
• Experience with monitoring tools Datadog, Prometheus, Grafana, OpenSearch.
• Scripting skills in Python or Bash for automation.
• Basic knowledge of PostgreSQL and MySQL database operations.
• CI/CD experience with Jenkins and ArgoCD (or similar tools).
• Knowledge of Git (GitHub or Bitbucket).

Soft Skills

• Strong communication skills for working with a remote US team.
• Ability to follow structured processes while being proactive in identifying improvements.
• Analytical and problem-solving mindset.
• Willingness to work in night shift on a long-term basis.