Job
Description
JD: Skills : NGINX-F5, DevOps tools, XLR, Jenkins, Unix, Database , Bitbucket, Monitoring tool Responsibilities The successful candidate will fulfil three main missions: monitor, support and deploy applications. Application monitoring: implementing & maintaining dashboards and tools to monitor application health and performance, participate to recurring reviews, detect & analyse anomalies, Application support: as a support engineer, help platform users (internal teams), troubleshoot issues with the platform, dispatch and follow up with other more specialized teams (development, infrastructure) or third party vendors, or investigate incorrect application behaviours, Application deployment: prepare and implement new application releases rollouts and migrations. The successful candidate will work closely with the other team members (application engineers, system & network administrators, technical architects), the application development teams, and other operational teams (customer onboarding, business operations and customer support teams, compliance and finance operations). This is not a customer facing position. Roles Prepare & execute procedures for new application releases/updates Troubleshoot application issues so that other teams can fix or work around them implement restoration procedures as needed; follow up on raised issues. Monitor applications health & performance Improve and maintain tools to monitor applications health (mainly Grafana & Splunk dashboards & alerts) Participate in 24/7 on-call guard duties on rotation basis Help improve team processes (planned works, ticket management, communication flows) Schedule planned works as requested Review procedures so that they minimize customer impacts Make sure communication to impacted users is done accordingly and timely Write RCAs (root cause analysis) in case of production incidents
