DevOps 1

About Us

Hiver gives teams the simplest way to deliver outstanding and personalized customer service. As a customer service solution built on Gmail, Hiver is intuitive, super easy to learn, and delightful to use. Hiver is used by thousands of teams at some of the best-known companies in the world to provide attentive, empathetic, and human service to their customers at scale. Were a top-rated product on G2 and rank very highly on customer satisfaction.At Hiver, we obsess about being world-class at everything we do. Our product is loved by our customers, our content engages a very wide audience, our customer service is one of the highest rated in the industry, and our sales team is as driven about doing right by our customers as they are by hitting their numbers. Were profitably run and are backed by notable investors. K1 Capital led our most recent round of $27 million. Before that, we raised from Kalaari Capital, Kae Capital, and Citrix Startup Accelerator

Opportunity

You are excited to make an impact and enjoy. You will collaborate with cross-functional teams to streamline our software development lifecycle, automate deployment processes, and ensure the reliability and scalability of our applications. You&aposll work closely with engineering teams, and other stakeholders to implement best practices and tools that enable continuous integration, continuous delivery, and efficient infrastructure management.

What you will be working on

• Creating and Managing kubernetes clusters on EKS
• Deploying applications to kubernetes through ArgoCD
• Manage multiple datastores - Elasticsearch, RDS, DocumentDB etc
• Manage queueing systems - RabbitMQ, Kafka
• Architecting solutions as per engineering teams needs
• Solve scalability issues with current infrastructure
• Provide support to engineering teams
• Implementing GitOps across the organization
  

What we are looking for

• 2+ years of experience in SRE Operations/ Cloud Engineer / DevOps role
• Strong working knowledge of Linux and operating system fundamentals
• Experience with containerization (Docker, Kubernetes)
• Experience working with Cloud platforms (AWS)
• Scripting knowledge (Python / Bash)
• Experience with monitoring tools like DataDog / CloudWatch / Grafana is a must
• Experience working with a CI/CD setup is a must (Github Actions)
• Experience with ELK stack will be an advantage
• Experience in integrating AI into DevOps workflows will be an added advantage.