Development Manager - Technology KTLO

As a visionary Development Manager at Temenos, you will lead the definition and continuous evolution of the KTLO (Keep the Lights On) Framework. This role involves building the foundational architecture, governance models, and tooling required to support seamless operations, risk mitigation, and operational efficiency across enterprise banking systems. **Key Responsibilities:** - Define and evolve KTLO governance frameworks and operating models to standardize production support across all business units. - Establish best practices in service management (ITIL), observability, automation, and performance tracking. - Implement cross-functional workflows, RACI models, and runbooks for consistent operational response. - Drive tooling strategies for monitoring, incident management, logging, and knowledge base automation. - Align SRE and DevOps practices into KTLO operations for better scalability and resilience. - Partner with assurance, DevOps, and platform teams to ensure traceability, auditability, and SLA adherence. - Lead framework reviews and operational readiness assessments across major technology initiatives. - Drive platform-wide adoption of proactive issue detection, self-healing mechanisms, and AI/ML-based alerting. - Champion a culture of continuous improvement and operational maturity using KPIs and service metrics. **Qualifications Required:** - 14+ years of experience in IT service delivery, platform operations, or reliability engineering, with 5+ years in leadership roles. - Strong expertise in service management frameworks (ITIL, COBIT), DevOps, and reliability engineering. - Proven experience designing and implementing KTLO or enterprise support governance frameworks. - Deep understanding of operational toolchains like ServiceNow, AppDynamics, Splunk, Jira, and automated remediation tools. - Experience with incident management, problem analysis, postmortems, and RCA processes. - Knowledge of enterprise infrastructure, cloud platforms (AWS/Azure/GCP), and CI/CD pipelines. - Exceptional cross-functional leadership, communication, and documentation skills. Temenos powers the world of banking by creating opportunities for billions of people and businesses worldwide. With over 30 years of experience, we collaborate with clients in 150+ countries to build new banking services and state-of-the-art customer experiences on our open banking platform. At Temenos, we foster an open-minded and inclusive culture where everyone can contribute positively to the world of banking and society.,