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Desktop Support Engineer - L1

Desktop Support Engineer - L1

Sysnet

1 - 4 years

2 - 3 Lacs

mumbai

Posted:21 hours ago| Platform:

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Skills Required

printing computer hardware wan vpn lan active directory windows troubleshooting technical support system administration

Work Mode

Work from Office

Job Type

Full Time

Job Description

An Endpoint Management Specialist for Desktops, Laptops, and Printers is responsible for ensuring the functionality, security, and optimal performance of all end-user devices within an organizations network. This role typically involves a mix of direct user support, system administration, and proactive maintenance using specialized management tools.

Key Responsibilities

Technical Support and Troubleshooting

Provide first and second-level technical support for hardware and software incidents related to desktops, laptops, printers, and other peripherals, both in person and remotely.
Diagnose and resolve a wide range of issues, including operating system errors (Windows, macOS), application errors, network connectivity problems (LAN/WAN, Wi-Fi, VPN), and printing issues (e.g., print spooler errors).
Manage support requests via a ticketing system (e.g., ServiceNow, Jira) and track incidents through to resolution.
Escalate complex or unresolved issues to specialized teams (e.g., network, server, application development) when necessary.

Installation, Configuration, and Maintenance

Install, configure, test, and maintain new and existing computer hardware and software, including setting up new workstations and peripherals.
Perform operating system deployment and imaging for desktops and laptops using tools like Microsoft Endpoint Configuration Manager (MECM) or Intune.
Roll out system updates, patches, and security fixes to all managed devices, following change management protocols to minimize user disruption.
Perform preventative maintenance, including routine checks, performance optimization, and hardware upgrades or replacements (e.g., memory, hard drives).

Printer-Specific Management

Set up, configure, and install standalone and network printers.
Troubleshoot and resolve various printer and scanner issues, including paper jams, connectivity problems, driver conflicts, and print quality issues.
Monitor printer performance, manage supplies (toner, paper), and coordinate with external vendors for complex repairs or maintenance.

Security and Compliance

Enforce IT security policies and best practices, ensuring endpoint protection tools (antivirus, encryption) are installed, updated, and active on all devices.
Manage user accounts and permissions within directory services (e.g., Active Directory), including password resets and access controls, adhering to zero-trust principles.
Monitor devices for compliance with internal policies and regulatory standards (e.g., GDPR, HIPAA).

Inventory and Documentation

Maintain an accurate inventory of all IT assets, including hardware specifications, software licenses, location, and user assignments.
Create and maintain detailed technical documentation, procedural manuals, and knowledge base articles for both IT staff and end-users.

User Training and Collaboration

Provide guidance and informal training to users on the proper use of hardware, software, and IT best practices.
Collaborate effectively with other IT teams (e.g., network, infrastructure, security) to ensure seamless IT operations and efficient problem resolution.

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Sysnet

Information Technology, Security, Compliance

London

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Desktop Support Engineer - L1