Desktop Support Engineer

Overview:

Working as a full-time Systems Engineer - Desktop where you will be responsible for helpdesk, technical support, and manage IT assets.

Job Responsibilities:

• Handling incoming emails, self-service Help Desk tickets, incidents and requests
• Resolving and escalating Help Desk incidents and requests
• Collaborating with colleagues and leadership to provide prompt and accurate customer service
• Supporting hardware and software for Fastenal employees in all departments
• Detailing accurate information in the incident or requests forms
• Should have basic knowledge on installation, configuration and troubleshooting of MS Windows OS 10/11.
• Basic knowledge about DHCP / DNS / SCCM / Windows TCP/IP protocols & Windows AD.
• Basic network troubleshooting.
• Printer & IPAD support.
• Assets, Licensing and Vendor Management
• On-call Support

Skills Requirements:

• Excellent written and oral communication skills
• Problem solving skills
• Should have knowledge on Microsoft Office Suite
• Highly motivated, self directed and customer service oriented
• Demonstrate strong organization, planning, prioritizing abilities and attention to detail
• Learn and perform multiple tasks in a fast paced environment
• Work independently as well as in a team environment
• Networking Basics
• Basic troubleshooting skills in windows desktop environment
• Basic knowledge about various Windows TCP/IP protocols & services (SCCM, DNS, RDP etc.)

Personal Attributes:

• Demonstrate our core values of ambition, innovation, integrity and teamwork
• Demonstrate relationship building and teamwork skills within all levels of the organization in a collaborative effort
• Flexible and proactive/self-motivated working style with strong personal ownership of problems
• Ability to multi-task under pressure and work independently with minimal supervision
  

EXPERIENCE:

• 2-4 years of relevant experience in Helpdesk and Desktop support

EDUCATION:

• Full time Bachelor's degree