Desktop Engineer

We're Hiring | Desktop Engineer

Location: Noida
Experience: 2–4 Years
Work Mode: Work From Office (5 Days a Week)

Job Description:

We are looking for a skilled and customer-oriented Desktop Engineer to join our IT Support team. The ideal candidate should have hands-on experience in desktop support, Windows operating systems, hardware and software troubleshooting, networking, Microsoft 365, and end-user technical support.

The candidate should be capable of independently diagnosing and resolving technical issues while ensuring smooth IT operations and excellent end-user support.

1. Technical Skills (Must Have)

• Windows OS: Windows 10/11 installation, configuration, and troubleshooting.
• Hardware: Troubleshooting desktops, laptops, RAM, HDD/SSD, and motherboards.
• Networking: Knowledge of TCP/IP, DNS, DHCP, LAN, WAN, and Wi-Fi.
• Active Directory: User creation, password resets, and account unlocking.
• Microsoft 365: Hands-on experience with Outlook, Teams, OneDrive, and Office applications.
• Email Support: Outlook configuration and email troubleshooting.
• Printer Support: Printer installation, configuration, and troubleshooting.
• Remote Support: Experience with RDP, AnyDesk, and TeamViewer.
• Antivirus: Antivirus installation, updates, and troubleshooting.
• IT Support: Ticket management, incident handling, and SLA management.

2. Additional / Good-to-Have Skills

• Knowledge of endpoint management tools such as Intune/SCCM.
• Understanding of ITIL fundamentals.
• Basic knowledge of backup and data recovery.
• Familiarity with basic PowerShell commands.
• IT asset and inventory management.
• VPN configuration and troubleshooting.
• Knowledge of Group Policy (GPO).
• Basic understanding of Windows Server.

3. Soft Skills

• Willingness to learn and adapt to new technologies.
• Professional email and verbal communication.
• Good time management and prioritization skills.
• Ability to work independently and as part of a team.
• Strong customer-handling and problem-solving abilities.
• Excellent interpersonal and communication skills.

4. Experience & Eligibility

• 2–4 years of relevant experience in Desktop Support / IT Support.
• Strong hands-on troubleshooting and technical support skills.
• Ability to handle and resolve end-user IT issues efficiently.
• Comfortable working from the Noida office, 5 days a week.

Interested candidates can share their updated resumes at:

Email: Nidhi@i2k2.com

Subject Line: Desktop Engineer

Location: Noida | Work Mode: Work From Office

www.i2k2.com || Nidhi@i2k2.com

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Work Location: In person