3.0 - 7.0 years

0 Lacs

chennai, tamil nadu

On-site

As a Field Collections Manager at Spocto, your role involves managing in-house Team Leaders and vendor management at the location level. You will be responsible for controlling the portfolio in terms of physical collections and CRR indicators in the external domain. Your key responsibilities will include: - Managing the allocation strategy, capacity planning, Span of control, and training in-house staff about products and services. - Analyzing team performance and providing corrective action for improvement. - Ensuring proper quality controls on the set process. - Handling customer escalation and complaints management in coordination with other departments. - Providing training and developme...

Posted 1 month ago

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Assistant Manager - CBI - Field Spocto

3.0 - 7.0 years

0 Lacs

maharashtra

On-site

As a Field Collections Manager at Spocto, you will play a crucial role in managing the field collections team and ensuring efficient operations. Your responsibilities will include: - Managing In-house Team Leaders and overseeing vendor management at the location level. - Controlling the portfolio in terms of physical collections and CRR indicators in the external domain. - Handling reports management to track the field team's performance. - Liaising with other departments to enhance team performance. - Managing allocation strategy, capacity planning, span of control, and providing training to in-house staff on products and services. - Demonstrating strong planning skills, addressing operatio...

Posted 1 month ago

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