Job description: Job Title: Tele caller Executive Job Level: Executive Job Family: Sales Support Location: Mumbai Organizational chart: Report to Tele caller Supervisor Mission: To actively engage and re-establish strong relationships with inactive retail outlets and distributors by effectively introducing and promoting our products, along with sharing valuable promotional schemes and offers. Through exceptional communication, customer support, and efficient order management, our mission is to drive sales growth, enhance customer satisfaction, and contribute to the overall success of the sales department. Key Responsibilities: 1. Sales & Order Management: Contact non-serviced retail outlets and distributors by phone to introduce new products and updates, highlighting key features, pricing, and promotional offers. Effectively market and promote products, ensuring the benefits and features are clearly communicated. Share new promotional schemes, offers, or discounts with retail outlets to drive sales and encourage orders. Take orders from retail outlets, confirming all product details, availability, and delivery timelines. Process orders efficiently and accurately, confirming product stock levels and ensuring timely deliveries. Upsell or cross-sell additional products where appropriate to meet sales targets. In case of a DSR/PSR's absenteeism, take orders directly and track sales performance to ensure smooth operations and continuity 2. Inventory & Stock Management: Address queries related to stock availability, SKUs, and product inventory. Provide retail outlets with updates regarding stock levels, availability of new products, and delivery schedules. Resolve any stock-related issues, ensuring the availability of products or providing alternatives when necessary. 3. Customer Support: Handle retailers and distributors complaints, queries, and feedback regarding orders, products, and deliveries. Collaborate with the logistics and inventory teams to resolve issues promptly and maintain customer satisfaction. Follow up on pending orders, delivery confirmations, or any customer concerns, ensuring a smooth and pleasant customer experience. 4. Market Research & Relationship Building: Re-establish relationships with inactive retail outlets, addressing their needs and promoting loyalty to our products. Identify opportunities to expand sales and build long-term customer relationships through excellent service. Track feedback from customers and share insights with the sales team to improve marketing strategies and product offerings. 5. Data Entry & Reporting: Accurately enter orders, customer interactions, and transaction details into the system. Maintain detailed records of calls, orders, customer complaints, and sales feedback. Provide regular updates to the Sales Manager on sales progress, customer feedback, and challenges faced. Personal Attributes: Positive, customer-centric approach to work. Strong negotiation skills and the ability to overcome objections. Self-motivated, able to work independently and as part of a team. Ability to manage time efficiently and handle pressure while ensuring excellent service. Key success factors: 1. Education Qualifications and Skills: Educational Background: Bachelors degree in any discipline. Experience: Previous experience in tele calling, customer service, or sales (preferably in a role that involved contacting retailers or distributors). Skills: Strong communication skills, both verbal and written, with an ability to market and promote products. Customer-oriented attitude with the ability to address inquiries and complaints in a professional and empathetic manner. Familiarity with sales/order management and inventory systems is a plus. Basic understanding of sales processes and product marketing. Proficiency in MS Office (Excel, Word) and CRM tools Attention to Detail: Ability to manage multiple tasks efficiently while ensuring accuracy in data entry and communication. Experience: 1-3 Years

We are Hiring Territory Managers for 3 Regions: 1- Based in Delhi- For North Region 2- Based in Mumbai- For West Region 3- Based in Kolkata- For East Region Role & Responsibilities : Drive sales growth in General Trade across urban and rural markets. Evaluate and implement effective Route-to-Market (RTM) strategies. Identify distribution gaps and onboard suitable Pharma/OTC/FMCG distributors. Deliver key KPIs and enhance distributor productivity and retail servicing. Identify white space opportunities and support market expansion efforts. Collaborate closely with ASM, RSM, and field sales teams for execution. Lead rollout of new initiatives with Trade Marketing and GTM teams. Monitor project timelines, troubleshoot challenges, and ensure delivery. Analyze sales data and performance metrics to drive continuous improvement. Ideal for candidates ready to transition into an Area Sales Manager role. Preferred candidate profile: 5+ years of experience in frontline sales with a proven track record in General Trade (preferably in OTC and Pharma) and strong business development skills Competencies Proactive, driven, and adaptable. Team player with independent working ability. Ready to grow into an ASM role. Fluent in regional language(s). Willing to travel extensively.

About DEOLEO : We´re a multinational company based in different locations (Italy, North Europe, USA, Canada, Mexico, India) with Spanish headquarter (Madrid). Deoleo is the world’s largest olive oil company with world leading brands such as Bertolli, Carapelli, Hojiblanca, Carbonell or Koipesol among others. We bottle our oil in Spain and Italy and distribute our brands from Australia to Alaska. Our mission is to inspire everyone involved in olive oil to make a positive difference, every day. Our vision is to lead olive oil into a sustainable future, enabling all our stakeholders to commit to a process of adding value to olive oil, from the tree to the table. Your Opportunity with us: We are looking for an ambitious and talented profile to join our Sales Department as National Trade and Shoppers Marketing Manager, located at our offices in Mumbai (India) Role Mission: Design and execution arm responsible for establishing best-in-class sales systems & processes, channel Infrastructure, channel development programs and build the sales teams overall capability. Key Responsibilities: 1. Trade Marketing Strategy and Execution: Lead and manage the Customer Marketing Strategy for General Trade (GT), Modern Trade (MT), and other key sales channels. Oversee the Urban Trade Marketing GTM/BTL planning , with a strong emphasis on 10 Lakh+ towns , ensuring strategies align with the National Blueprint. Lead the ideation for outlet and frequency selection in targeted towns and markets. For both Urban & Rural Trade Marketing , determine the appropriate selection of Town Classes to target and the frequency of campaigns. Decide on the level and quality of manpower to deploy in Urban and Rural markets to ensure effective execution of plans. 2. Channel and Program Management: Manage Channel Structures and optimize input allocation to maximize reach and sales effectiveness. Develop Trade Incentive Programs aimed at channel partners to drive growth in wholesale, superstores, and retail environments. Oversee and ensure the effective Visibility Implementation within all relevant retail and trade channels to enhance brand presence and consumer engagement. 3. Database and Program Management: Manage and maintain a database of Programs, Outlets, and Beats to ensure consistent execution and tracking of trade marketing activities. Plan and coordinate Distribution Drives and Offtake Activities to boost product availability and increase sales in key markets. 4. Cross-functional Collaboration: Work closely with the RGM team, Sales, and Marketing teams to ensure alignment in trade marketing strategies. Provide input to product development and marketing strategies based on market insights from various trade channels. 5. Performance Analysis and Reporting: Track and analyse the performance of trade marketing activities and campaigns across channels. Provide regular updates and reports to the Head- RGM and Trade Marketing on campaign effectiveness, ROI, and areas of improvement. Skills: Master’s degree in business, Marketing, or a related field. 10 years+ of experience in Trade Marketing, Channel Management, or a related field, with a focus on both Urban and Rural markets . Strong leadership and strategic planning skills. Excellent knowledge of trade incentives , channel management, and visibility programs. Strong analytical skills and experience in performance analysis. Ability to work collaboratively with cross-functional teams. Willingness to travel across regions, especially to key towns with 10 Lakh+ populations. Prior experience in managing both General Trade and Modern Trade channels. Experience in Rural and Urban Trade Marketing and selection of town classes. Results-oriented with a focus on maximizing ROI and driving sales growth. Familiarity with Database Management and tracking systems (Field Assist) for programs, outlets, and beats. Competencies Deep Analytical and critical thinking skills Excellent communication and customer relationship management skills. Good command of MS Office package (Excel, Word, and PowerPoint) Our DEOLEO “Live Green” benefits will include: Flexibility and work-life balance to support your wellbeing. Real opportunities for growth within a dynamic, global company. Access to our Deoleo Learning Academy where you can experience the power of inspirational online assessments and courses. Our training is designed to stimulate the development of all the key competences to face the challenges of today and tomorrow, we have more than a hundred courses available. A diverse and sustainable workplace where everyone can contribute, regardless of their role, country, or background. Be part of DEOLEO Team and you will find: Leadership: We lead the way and empower everyone to get job done no matter position or level in DEOLEO Diversity: We work in a place where everyone can fit-in, embracing everyone contribution. Sustainability: We act in the best interest of Olive Oil sustainable future. Resilience: We can adapt and react with speed without losing focus on the results. If you believe you match these values, we are looking forward to meeting you! We are committed to providing equal opportunities to talent from all backgrounds. We know that the best ideas and solutions come by bringing together people from all over the world, where everyone feels heard and has the chance to make a real impact. At DEOLEO we believe that diversity adds incredible value to our teams, our products, and our culture. And therefore , DIVERSITY is one of our key values. Ready to have a look into what´s going on in DEOLEO ? Follow us in LinkedIn (Deoleo), Instagram (Bertolli)