Dental AR Caller

Job Description

Job Responsibilities: Claims Billing and Submission: Prepare, review, and submit accurate claims to insurance companies for dental services. Ensure compliance with payer requirements and coding standards. Correct and resubmit denied claims promptly. Accounts Receivable Management: Monitor and manage accounts receivable to ensure timely collections. Analyze and resolve unpaid claims and overdue accounts. Communicate with insurance companies and patients to address outstanding balances. Insurance Verification and Prior Authorization: Verify patient insurance coverage and benefits for dental procedures. Obtain necessary authorizations from insurance companies for specific treatments. Maintain detailed records of verification and authorization activities. Payment Posting and Reconciliation: Post payments received from insurance companies and patients accurately. Reconcile daily payment logs and resolve discrepancies. Ensure proper allocation of payments to patient accounts. Patient Communication and Support: Provide clear and professional communication to patients regarding their billing inquiries. Assist patients with understanding their insurance benefits and payment responsibilities. Collaborate with dental practices to enhance patient satisfaction and billing efficiency. Technical Skills: Knowledge of Dental Billing and Coding: Familiarity with dental procedures, billing codes (such as CDT codes), and insurance processes. Accounts Receivable Management: Ability to handle AR aging, denials, and appeals. Insurance Verification and Claims Handling: Experience in verifying patient eligibility, claim submissions, and follow-ups. Communication Skills: Strong Verbal Communication: Ability to communicate clearly and professionally with insurance representatives and patients. Listening Skills: Attentiveness to details during calls for accurate claim resolution. Analytical Skills: Problem-Solving: Capability to identify and resolve discrepancies in claims. Attention to Detail: Precision in documentation and data entry. Organizational Skills: Time Management: Efficient in managing multiple accounts and tasks. Record Keeping: Maintaining accurate and up-to-date records of interactions and claims status. Software Proficiency: Billing Software: Experience with dental billing software and EHR systems. Microsoft Office Suite: Proficiency in Excel, Word, and other relevant software. Soft Skills: Customer Service Orientation: Focus on patient satisfaction and positive interactions. Adaptability: Ability to work in a dynamic environment and adapt to process changes.