Position Overview:
We are seeking an experienced Account Delivery Leader with 20+ years of experience in managing large global teams from offshore and expertise in the banking and financial services domain. This leadership role will involve overseeing the delivery of multiple projects and programs for a key banking client, managing PL, team performance, hiring, and RFPs, and supporting client and stakeholder communications in collaboration with the Onsite Engagement Partner, Client Partner and offshore Delivery Partners. Based offshore in India, the Account Delivery Leader will ensure seamless delivery operations while leading a diverse, high-performing team and staying current with the latest technology trends.Experience
20+ years of experience in IT services, program management, or account delivery leadership, with at least 5+ years managing large global teams from offshore.Extensive experience working in the banking and financial services sector, with a strong track record of delivering large-scale projects in areas such as core banking systems, digital banking, payments, regulatory compliance, etc.Proven experience in PL management, including financial oversight, budgeting, forecasting, and cost management for large client accounts.Hands-on experience in managing distributed teams (both offshore and onsite) and driving successful delivery across geographies.Skills Competencies
knowledge of banking technologies, including core banking platforms, digital transformation, AI/ML, and cloud computing.Strong expertise in project management methodologies, including Agile, Waterfall, and Hybrid, with the ability to adapt the approach based on project requirements.Excellent leadership skills, with the ability to motivate and guide a diverse, global team while maintaining high-performance standards.Strong interpersonal and communication skills, capable of working with senior stakeholders, leading cross-functional teams, and delivering clear, concise updates and reports.Strategic thinker with the ability to align delivery efforts with client business goals and organizational objectives.Experience managing large global teams (ideally 200-500 people) across diverse environments, including captives and GCC (Global Capability Centers).Behavioral Competencies:
Client-Centric: Ability to ensure client satisfaction through quality service delivery, while working with the Engagement Partner and Client Partner for client-facing communication.Leadership: Lead, mentor, and develop global teams, driving high performance and fostering a collaborative and accountable culture.Strategic: Ability to align the accounts delivery model with the clients long-term business and technology strategies.Resilient: Capable of managing multiple high-priority projects and addressing challenges with confidence and agility.Qualification
Education
Bachelors or masters degree in computer science engineering, Information Technology, Software Engineering, or a related field.
