Delivery Lead

Locations: Nagpur

Experience: 8-12 Years

Role:

Must-Have:

BFSI

Life &Pension Insurance

Operations Management

Delivery Lead

Good understanding of business with P&L responsibility

Sound exposure to Project Management Methodologies, Estimation and Pre-sales support

Demonstrating thought leadership and lessons learnt from the other organizations as appropriate to ensure successful Delivery of contracted services level

Responsibility:

• Manage and led a team of 100+ FTEs as part of customer service operations
• Provide strategic direction to the team to provide assured and best in class delivery
• Drive the offshore solution with focus on including the right elements that will enable on-time and Quality
• delivery
• Responsible to help identify/ recruit resources and resource utilization
• Liaise with Business Users for Requirement for various project streams across different lines of business
• Managing and driving the overall service of the Program other channels
• Key contact for all levels of governance forums
• Responsible for complete adherence to Program Level SOW
• Business process re-engineering and optimization