We're Nagarro.
We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at a scale across all devices and digital mediums, and our people exist everywhere in the world (17500+ experts across 36 countries, to be exact). Our work culture is dynamic and non-hierarchical. We are looking for great new colleagues. That is where you come in!
Requirements
- Minimum of 18 years of experience in IT services delivery, with at least 8 years in a senior leadership role with Account management.
- Demonstrable track record of successfully managing and delivering multi-million-dollar, complex programs or portfolios.
- Extensive experience in client-facing leadership, acting as a trusted advisor to senior customer executives.
- Strong financial acumen with direct P&L, margin, forecasting, and commercial responsibility.
- Expertise in establishing robust governance frameworks and driving delivery excellence using Agile, Hybrid, and traditional methodologies.
- Exceptional skills in escalation management, conflict resolution, and building high-performing, scalable teams.
- Background in the Automotive industry is highly preferred.
Responsibilities
- Ensuring short term and long-term success of the account
- Overseeing the delivery of large, complex programs within the organization
- Identifying opportunities in the current engagement to cross sell or up sell Nagarros offerings.
- Defining the project scope and planning through delivery of assigned product and related product releases.
- Ensuring all projects in the account meet defined guidelines of governance, standards, and best practices.
- Suggesting and owning delivery methodology, resourcing requirements, governance mechanism and proposed solution in accordance with the high-level requirements
- Conceptualizing and executing workshops internally and with customers on technology and business topics to identify new solution areas and use cases.
- Effectively managing program(s) through development of robust schedules, change control, and risk mitigation
- Owning the health of the account on all key metrics (risk, scope, schedule, quality, resources, finance, and customer satisfaction)
- Showcasing a consulting mindset by acting as a solution provider rather than an order taker
- Identifying project/service stakeholders at an early stage and working with them to ensure that the deliverables are in sync with the benefits defined in the business case.
- Mentoring and managing team members, by giving constant on the job feedback, and by providing guidance
