Database Developer

As a Technical Support member, you will be responsible for handling escalated issues related to C# applications and MS SQL databases from the L1 support team. Your key duties will involve investigating and resolving application-level bugs, errors, and performance issues. You will also provide support for integration issues, database queries, and stored procedures. In your role, you will be expected to troubleshoot application issues written in C# by analyzing code, logs, and error messages. Additionally, diagnosing and resolving MS SQL-related issues such as slow queries, deadlocks, and transaction problems will be part of your responsibilities. Complex issues will need to be escalated to L3 support, along with providing detailed documentation and analysis for quicker resolution. Monitoring and maintaining application health and performance using relevant tools and techniques will be crucial. Routine database maintenance tasks such as backups, index optimization, and checking for database consistency will also fall under your purview. When it comes to incident management, you will be required to respond to incidents within the agreed SLA and prioritize tasks for timely resolution. Detailed documentation of incidents, troubleshooting steps, and resolution details will need to be maintained for future reference and knowledge sharing. Additionally, assisting in patching, updates, and deployments in collaboration with the L3 and development teams will be part of your responsibilities. Collaboration and effective communication are key aspects of this role. You will collaborate with L3 engineers and developers to provide feedback on recurring issues and suggest improvements. Acting as a point of escalation for L1 support, providing coaching and knowledge transfer where necessary, will be essential. Communicating status and updates to relevant stakeholders to ensure transparency on critical incidents is also expected. In terms of technical skills, you should have a good understanding and hands-on experience with C# programming. Proficiency in MS SQL Server, including T-SQL, stored procedures, and query troubleshooting, is required. Experience with debugging tools and techniques, such as log analysis and issue tracking, will be beneficial. Problem-solving skills are essential for this role, as you will be expected to analyze and troubleshoot intermediate-level technical issues independently. Experience in identifying and resolving performance bottlenecks in applications and databases is also highly valued. Strong communication skills are necessary to interact effectively with L1 support, L3 engineers, developers, and other stakeholders. The ability to translate technical issues into language understandable to non-technical stakeholders is crucial for successful collaboration. If you possess the required technical skills and problem-solving abilities, along with strong collaboration and communication skills, this Technical Support position at Inventrax could be an exciting opportunity for you.,