Data Engineer Advisor

As a Data Engineer Advisor at NTT DATA, you will play a crucial role in providing technical support, monitoring and maintenance, incident management, documentation, reporting, and collaboration for software applications. Your responsibilities will include: - Providing L1, L2, and L3 support for software applications. - Troubleshooting and resolving application-related issues for end-users. - Collaborating with developers, IT teams, and external vendors to address issues and implement fixes. - Monitoring scheduled jobs and ensuring their successful completion. - Performing routine maintenance tasks, including system updates, backups, and configuration changes. - Assisting with system upgrades, patches, and migrations to ensure continuity of service. - Logging, tracking, and managing incidents and service requests via ticketing systems. - Following established procedures for incident escalation and resolution. - Participating in root cause analysis and problem management efforts. - Maintaining and updating application documentation, including configuration settings and user guides. - Creating and presenting reports on system performance, issues, and resolution times. - Documenting changes, fixes, and enhancements in a knowledge base for future reference. - Working with cross-functional teams to gather requirements and improve applications. - Participating in system testing and quality assurance activities. - Assisting in the development and implementation of new application modules or features. Key Skills and Qualifications required for this role include: Technical Skills: - 5+ years of experience in Informatica B2B (DX, DT) - 5+ years of experience in Informatica Power Center and IICS - 5+ years of experience with databases (MS-SQL server) - Experience with application monitoring tools - Experience in Informatica Cloud Data Governance Catalog is preferred Analytical Skills: - Ability to diagnose and solve complex technical problems Communication: - Strong verbal and written communication skills, able to explain technical concepts to non-technical users Customer Service: - Ability to provide excellent customer service under pressure and manage competing priorities Knowledge of ITIL processes: - Incident, problem, and change management NTT DATA is a $30 billion trusted global innovator of business and technology services, committed to helping clients innovate, optimize, and transform for long-term success. With a diverse team of experts in more than 50 countries and a robust partner ecosystem, NTT DATA offers services including business and technology consulting, data and artificial intelligence, industry solutions, and the development, implementation, and management of applications, infrastructure, and connectivity. NTT DATA is a leading provider of digital and AI infrastructure globally, part of the NTT Group investing over $3.6 billion annually in R&D to support organizations and society in confidently transitioning into the digital future. Visit us at us.nttdata.com.,