Posted:22 hours ago|
Platform:
Hybrid
Full Time
Key Responsibilities of Technical Resolution Managers(Datacenter Major Incident Managers)
Incident Leadership: Spearhead major incident management in data centers, serving as the primary point of contact and incident commander. Ensure swift detection, resolution, and minimal business impact during critical situations.
Troubleshooting and Triage: Apply deep technical knowledge to swiftly triage and identify affected systems. Analyze logs, metrics, and behaviors to pinpoint root causes, whether stemming from Linux/Windows OS, middleware, or network issues.
Coordination and Communication: Collaborate with diverse teams including Linux administrators, Windows engineers, network specialists, and developers. Provide senior management with concise updates, translating technical complexities into easily understood business terms.
Technical Expertise Needed:**
Linux: Demonstrate proficiency in troubleshooting Linux operating systems, including command-line tools, file systems, and service management.
Middleware: Possess an understanding of common middleware platforms (e.g., Apache, Tomcat, JVMs, MQ) and their role in application delivery. Be able to identify and address issues related to configuration, performance, and communication.
Networking: Have a solid grasp of networking fundamentals (TCP/IP, DNS, DHCP) and be able to diagnose network-related problems, such as latency, packet loss, and connectivity issues. Experience with network monitoring tools is a plus.
Windows Servers: Be familiar with Windows Server environments, including Active Directory, IIS, and the ability to navigate the Event Viewer and other diagnostic tools.
Post-Incident Analysis: Lead or participate in post-incident reviews to dissect root causes and implement preventive measures.
Process Improvement: Drive continuous enhancement of incident management protocols, tools, and documentation to bolster data center resilience.
Documentation: Maintain comprehensive incident logs, timelines, and a repository of known issues and remedies.
Communication: Exceptional verbal and written communication skills to engage both technical and non-technical audiences effectively.
Availability: Prepared for on-call rotations and addressing incidents beyond standard working hours.
Capgemini
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