Data Analyst - Power BI & Qlik View

As a Customer Experience Data Analyst, your primary role will be to create and maintain Power BI and Qlik dashboards for the Customer Experience department. You will also be responsible for supporting, maintaining, and expanding customer support data for consolidated reporting. Additionally, you will monitor quality metrics, analyze trends, and report on quality performance to senior management. Your duties will involve analyzing quality-related reporting on AI and agent performance and assisting leadership with coverage and special projects as needed. Key Responsibilities: - Assist in converting and expanding dashboards - Develop an omni-channel dashboard to consolidate insights from various customer interaction platforms - Analyze data across multiple customer interaction channels to identify trends, gaps, and opportunities for Customer Experience teams - Collaborate with the SEO team to optimize self-service resources based on data analysis Qualifications Required: - Any Graduate / Bachelor's degree - Proficiency in Power BI, Qlik, SQL, Google Analytics, and SEO tools - Working knowledge of MS Excel and PowerPoint - Experience with AI-driven analytics and automation tools is a plus In addition to the above responsibilities and qualifications, the ideal candidate for this role should be detail-oriented, analytical, and possess excellent communication skills.,