Data Analyst II

As an Operational DATA Analyst at our company, you will play a pivotal role in managing both proactive and reactive cases for our existing customer base. The accuracy of data is crucial for the success of our company, and your understanding of the various data aspects of the platform will be essential. Your responsibilities will include troubleshooting and resolving data-related issues in Microsoft SQL Server, coordinating with vendors for software integrations, and creating and modifying SQL Legacy DTS packages, SSIS packages, and store procedures. Your ability to work well under pressure, especially for critical issues requiring prompt response and resolution, will be key in this role. Maintaining a high level of customer satisfaction through exceptional customer service, technical skills, and consultative approach is essential. You will be expected to communicate professionally and timely through various channels such as email, IM, and phone, while collaborating with internal departments to resolve customer issues effectively. In addition to troubleshooting data issues and ensuring customer satisfaction, you will also be involved in perpetually learning about the DealerSocket product and appropriate integrations. Working as part of a leadership team, you will have the opportunity to progress your development and career through increased performance and quarterly reviews. Your role will demand a keen analytical mind, advanced problem-solving skills, excellent communication abilities, and a passion for technology. To excel in this position, you should have 3+ years of work experience, display strong teamwork and interpersonal skills, and demonstrate a positive attitude towards customer service. Proficiency in managing multiple tasks in a fast-paced environment, meeting critical SLAs and deadlines, and utilizing ticketing tools will be highly valued. Your commitment to providing an extraordinary customer experience and your enthusiasm for technology will drive your success in this role.,