Role & responsibilities 1. Handling Customer Inquiries:Responding to customer queries over phone, email, chat, or social media platforms.Understanding and addressing customer needs promptly and professionally.2. Providing Product or Service Information:Explaining the companys products, services, or policies to customers.Ensuring that customers are well-informed about solutions and offerings.3. Resolving Customer Issues:Assisting customers with any problems they may face, such as technical issues, account-related concerns, or billing problems.Troubleshooting and resolving issues as per company guidelines and escalation procedures.4. Documenting Customer Interactions:Accurately recording details of customer interactions in the company’s CRM (Customer Relationship Management) system.Keeping track of customer requests, complaints, and feedback.5. Maintaining Customer Satisfaction:Ensuring customers have a positive experience with the company.Offering assistance and support to ensure customer satisfaction and retention.6. Escalating Complex Issues:If a query or issue cannot be resolved immediately, escalating the case to senior or specialized teams.Following up to ensure that the issue is resolved and the customer is informed.