Role & responsibilities Can lead the team and handle the work pressure. Hands-on of Bulk Hiring, Mass Hiring, Mass hiring. Taking interviews, hiring through references, should be having own connections to hiring candidates. Should have knowledge to handle BPO Projects. Worked on BOP, IT, Non-IT profiles Experience of Joining Formalities, Induction process. Effectively handling the entire documentation procedure and maintain the files. Should have good experience in Employee Engagement activates. Manage new hire onboarding in HRMS, understanding the HR functionalities. Coordinate with cross-functional departments and ensure new hires are on-boarded successfully. Preferred candidate profile Need good communication skill, leading personality. Excellent in hiring Need Immediate Joiner Candidate can reach on below contact no. HR Ambi-9310751781

Job description - Roles and Responsibilities : Manage a team of customer support agents to achieve operational excellence, focusing on KPIs such as CSAT, SLA, Attrition etc. Oversee daily operations to minimize shrinkage and optimize productivity while ensuring compliance with domestic Inbound BPO processes. Ensure seamless integration of new systems and processes to maintain high levels of efficiency. Job Requirements : Strong understanding of AML regulations and ability to implement effective measures for prevention. Excellent communication skills for effective collaboration with internal stakeholders at all levels. Proficiency in using CRM software (NIS) for data analysis and reporting purposes. Note - Interested candiates may call or whatsapp us at 9759191966

Position- Customer Care Executive Language Required- Hindia/English Salary- 10,000/- to 16,000/- Qualification- 12th Pass and above Eligibility- Fresher and experience both can apply Desired Candidate Profile Customer Care Executive/BPO/Calling Profile No sales no targets Only for Inbound calls Require regional language Preference:- Looking for Immediate Joiner For Further Details, please contact on below mentioned Number Job Location:- Ambi HR - 9310751781

Role & responsibilities:- Manage end to end recruitment & Selection process. Sourcing the profiles from various sources such as job portals, existing database and Vendors, Ngo's etc. Conducting initial evaluation Stakeholders mgt.,Vendor coordination, Onboarding the candidates Preferred candidate profile : Should have 1.6 - 5 years of experience in Bulk/volume/Frontline Hiring/mass hiring majorliy into Bpo's. Candidate should have excellent Comm skills. Perks and benefits : Salary - 25,000 - 30,000/- P/M Comfortable to work in 6 days with WFO, Day Shift Job Location - Company Details and Address - Cyfuture India Pvt Ltd, 3, Near Mahape D Mart, Electronic Zone, MIDC Industrial Area, Mahape, Navi Mumbai, Maharashtra 400710 Contact Details - priya.prabhakar@Cyfuture.com / Priya Prabhakar- 7080613220

Urgent Opening for OPS MANAGER @ NAVI MUMBAI Skills Required - Excellent communication skills. Should have At-least 3-4 years of experience as a Manager Operations. Should have experience to handle client, Manpower management, Rostering, process improvement etc. Need Immediate joiner. Interetsed candidates can share their resume at 8700396810 ( whatsapp) Regards, Atul Gautam HR TEAM

Salary - 25K Inhand Location- Manape (Navi Mumbai) Note : Immediate joiner can apply only Job Description Quality analyst of BPO industry who can listen to the agents calls and share feedback. Must be a graduate or higher. Speak, read and write in Hindi, Punjabi and English. Able to communicate confidently and politely, with good speaking skills. Experience of at least 2 years as quality assurance. Experience/ knowledge of Bank's products & processes. Effective problem solving and decisionmaking skills Complete knowledge of Bank's products & processes. Experience in coaching and developing skills of people. Required Skill Set: Should be known to quality parameters. Should be 7QC tools, Call calibrations, and evaluations. Should have strong oral & written English skills. Excellent problem-solving and issue resolution. Good analytical Skills. Thanks, HR Ambi, 9310751781

Note- Must have minimum 2 Years + experience in Manager Operation/BPO Manager role. Company Name- Cyfuture India Private Limited Position- Manager Operation/ BPO Manager Ops Qualification- Graduate/Postgraduate Job Location- Ghansoli, Navi Mumbai Salary- up to 6 Lakh Roles & Responsibilities: Must have great understanding about BPO Matrix. Skills for planning, assigning and directing work. Meet or exceed KRA's of all team members - New training and ongoing training of team members Responsible for revenue generation of assigned process and span Responsible for achieving desired client KPI's throughout and align team to deliver the desired results. Responsible for direct client communication in terms of any deliverables asked and demanded by the client - Hold team meetings on a regular basis with the direct reports. Document and communicate system and business process gaps. Ensure process operates efficiently according to client and company measures. Be directly responsible towards fostering the development of your team by motivating . Strong Client Handling Skills. Required Candidate profile Minimum of 2 years of experience as an operation Manager from any Domestic Voice process. Non-BPO experienced profiles will not be considered. Good communication, Analytical, and leadership skills. Note: Need immediate joiner only. Only work from office job. Call/WhatsApp CV to Ambi - 9210751781

Candidate should have a good mix of technical and functional skills. Should have excellent interpersonal and communication skills. Should have the ability to lead the technical team in strategy, design and development. Primary goal will be to build effective source code that serves user needs for Web applications and Mobile applications and they have to be open source. Job Requirements: Experience in ERPNext, Odoo, JS, MySQL, MariaDB, Python Frappe-based Web and Mobile App development. Experience with workflows, access controls, page layouts, custom objects, custom record types, reports, and dashboards design and development Experience with Scrum/Agile development methodologies OOP concepts and Full-stack Development MySQL or MariaDB or equivalent Experience with one or more Modules like Human Resources, CRM, Buying, Selling, Asset Management, Stock, Buying, Accounting, and Project. A combined experience of one or more of the following applications: Sage ERP, Odoo, ERPNext, etc. About Company: Cyfuture is one of India's few Cloud Services providers with indigenous MeitY empaneled data centers and facilities at multiple locations. Tier III data center includes dedicated server hosting, Data Center migration, CDN, SSL, BCP, disaster recovery, RAID, and security. We are home to 3000+ zealous experts catering to the diversified requirements of businesses from sectors like e-commerce, retail, information technology, software services, education, banking & finance and government bodies. We are CMMI Level 5 assessed and ISO 20000-1:2011 and ANSI/ TIA942 certified. We have also accomplished PCI DSS, SSAE 16 SOC II, ISO 27001:2013, ISO – 27017:2015, ISO 20000-9:2015, ISO 9001:2015, and many more. For detailed information, please visit the company’s website on: https://cyfuture.com/ Interested candidate can share their candidature on Vaibhav.kapahi@cyfuture.com

Position- Customer Care Executive Salary- 17,000/- CTC Qualification- 12th Pass and above Eligibility- Fresher and experience both can apply Language- Hindi Desired Candidate Profile Customer Care Executive/BPO/Calling Profile No sales no targets Only Inbound calls Preference:- Looking for Immediate Joiner For Further Details, please contact on below mentioned Number Ambi HR - 9310751781 Surat Location Company Name- Cyfuture Ind Pvt. ltd. DGVCL CORPORATE OFFICE, Urja Sadan, Nana Varachha Road, Kapodara, SURAT- 395006

Salary- 30K to 35K Inhand. Process- DGVCL (Inbound Process) No sales no targets Job description Complete monitoring of the team and team performance in BPO Process. Managing day-to-day planning, operational challenges, and solving problems of a team of agents, Shrinkage (Formulas, types), attrition (Formulas), AHT, Forecasting. SLA, KPA, KPI, Restring. Maintenance of the data records, meeting revenues & targets. Maintaining a daily MIS report. Required Candidate profile Should be having good communication skill. Strong understanding of AML regulations and ability to implement effective measures for prevention. Should know throughput calculations like attrition, shrinkage. Responsible for staff retention within the team Should be aware of KRAS, KPIS. Should be only from a BPO outbound process. Proficiency in using CRM software (NIS) for data analysis and reporting purposes. Need Immediate Joiner. Interested candidate can call or whatsApp HR Ambi 9310751781 Location: Kapodara, SURAT-395006 Candidate who are willing to relocated can be considered.

SOCIAL MEDIA MARKETING EXECUTIVE / Sr EXECUTIVE Location: Noida, Sector 81, NSEZ Experience: 3+ years of relevant experience in SOCIAL MEDIA Education : Post Graduate Job Responsibilities: Develop creative and engaging social media strategies. Prepare a detailed social media plan, including paid and unpaid events, and budgets for all annual promotional and sale events of the organization. Develop and expand community and influencer outreach efforts. Build and connect with social media influencers for existing markets and new expansion markets to create opportunities to increase brand visibility. Manage the day-to-day handling of all social media channels, adapting content to suit different channels. Prepare a monthly social media calendar, which should be communicated to all relevant stakeholders. Handle social media accounts and manage social media posting schedules. Develop and implement efficient social media strategies to discover new ways to market the business. Brainstorm ideas for campaigns and create content. Create engaging multimedia content across multiple platforms. Partner with the Creative team to build exciting social media posts/content to engage with existing customers and reach new customers. Research the latest social media trends. Stay informed about trends, tools, emerging platforms, and algorithm changes to maintain a competitive edge. Be open to experimenting with new approaches, platforms, and content formats to optimize performance. Oversee the creation and curation of engaging, high-quality content for platforms such as Facebook, Instagram, Twitter, LinkedIn, and YouTube. Maintain a strong understanding of algorithms for platforms like Instagram, Facebook, LinkedIn, and YouTube. Develop strategies to maximize content visibility and engagement by leveraging algorithm insights. Continuously test and refine tactics to stay ahead of algorithm updates and changes. Plan and execute organic social media campaigns to drive traffic, engagement, and conversions. Optimize campaigns based on performance metrics, ensuring ROI and audience growth. Monitor, engage, and grow social media communities by responding to comments, messages, and trends promptly. Use tools like Canva and sentiment analysis platforms effectively. Monitor analytics and research market competition. Requirements: Relevant 3+ years experience in managing multiple social media platforms, majorly Facebook, Instagram, Twitter, LinkedIn, and other online channels. Well-versed in new-age social media platforms and short video apps. Strong understanding of marketing strategy and how to utilize these concepts throughout various forms of outreach. Well-versed in using data and metrics to measure impact and determine improvements. Excellent communication, presentation, and negotiation skills. Good understanding of social media KPIs. Skills / Attributes Required: Social media strategy, campaign management, digital marketing. LinkedIn, Blogger, Social Media, Twitter, Facebook, Blogs. What We Offer: A unique opportunity to join a collaborative work environment in a hyper-growth context. The chance to grow your professional and technical skills, with real room for career progression. A modern office in a central location in Noida. Medical Insurance provided by the company. An employee-friendly compensation structure that includes tax-saving components. Employee engagement activities, including festival and birthday celebrations, and team outings. APPLY: If you see yourself in this role and are keen to be part of our organization, we look forward to hearing from you. Please send your resume to shruti.mittal@cyfuture.com or connect on WhatsApp at 8377905386 . The timeline and details of the hiring process will be shared by the TA team during the first call.

Role & responsibilities Business Analyst JD- Post graduate with at 6+ years of experience in relevant field. Understanding business needs and translating them into technical requirements. Writing BRDs (Business Requirement Documents), FRDs (Functional Requirement Documents), and user stories. Experience on tools like UML & flowcharts to visualize and deliver business processes. Experience of relational database (MSSql, SQL etc). Should have understanding of Agile, Waterfall, and other methodologies. Identifying business challenges and proposing effective solutions. Effectively conveying technical details to non-technical stakeholders. Handling multiple projects and deadlines efficiently. Experience with Government clients.

Position- Customer Care Executive Language Required- Tamil/Telugu/Malayalam/Kannada/Gujarati/Assamese/Odiya/Bengali Salary- 18,000/- to 20,000/- Inhand Qualification- 12th Pass and above Eligibility- Fresher and experience both can apply Desired Candidate Profile Customer Care Executive/BPO/Calling Profile No sales no targets Only for Inbound calls Require regional language Preference:- Looking for Immediate Joiner Perks and benefits: Both side free Cab Facility. For Further Details, please contact on below mentioned Number Ambi HR - 9310751781 L ocation: Company Name- Cyfuture Ind Pvt. ltd. Ghansoli Mahape, Navi Mumbai, Maharashtra 400710

Role & responsibilities Hands-on of Bulk Hiring, Mass Hiring, Mass hiring. Taking interviews, hiring through references, should be having own connections to hiring candidates. Should have knowledge to handle BPO Projects. Worked on BOP, IT, Non-IT profiles Experience of Joining Formalities, Induction process. Effectively handling the entire documentation procedure and maintain the files. Should have good experience in Employee Engagement activates. Manage new hire onboarding in HRMS, understanding the HR functionalities. Coordinate with cross-functional departments and ensure new hires are on-boarded successfully. Preferred candidate profile Need good communication skill, leading personality. Excellent in hiring Candidate can reach on below contact no. HR Ambi-9310751781

Role & responsibilities Team Management: Lead and manage a team of customer support representatives for inbound processes. Monitor team performance to meet KPIs (e.g., call quality, AHT, FCR, CSAT, etc.). Conduct regular one-on-ones, coaching sessions, and team meetings. Operations Oversight: Ensure smooth daily operations of the inbound process, including queue management and call routing. Handle escalations and complex customer queries to ensure resolution and customer satisfaction. Collaborate with workforce management for efficient staffing and scheduling. Performance Monitoring: Regularly review and analyze team performance metrics, identifying areas of improvement. Prepare and present performance reports to stakeholders. Training and Development: Conduct training sessions to enhance skills and knowledge. Develop and implement improvement plans for underperforming team members. Quality Assurance: Audit call recordings and other interactions for quality adherence. Implement initiatives to improve service quality and reduce errors. Collaboration: Coordinate with other departments (e.g., QA, HR, and IT) to resolve issues affecting team performance. Provide feedback on operational challenges to leadership and propose solutions. Customer Experience: Drive initiatives to improve customer satisfaction and loyalty. Ensure adherence to company policies, processes, and service level agreements (SLAs). Preferred candidate profile Educational Background: Bachelors degree or equivalent (preferred but not always mandatory). Perks and benefits Compensation: Competitive salary with regular increments based on performance. Performance-based incentives and bonuses. Work-Life Balance: Fixed or rotational shifts with weekly offs. Paid time off, sick leaves, and holidays as per company policy. Health & Wellness: Health insurance (medical, dental, vision) for the employee and family. Access to mental health support programs or counseling services. Career Growth: Internal promotions and career advancement opportunities. Access to skill development programs, certifications, and workshops. Recognition and Rewards: Regular recognition programs such as "Employee of the Month." Gift vouchers, awards, and company-sponsored events for high performers. Workplace Benefits: Cafeteria, free snacks, and beverages (if on-site). Cab/transportation facilities (if applicable). Ergonomic workspace and modern technology support. Financial Benefits: Provident Fund (PF) contributions. Employee stock options or profit-sharing (in some organizations). Loans and advance salary options in emergencies. Other Perks: Fun activities, team outings, and cultural events. Flexible work-from-home options (if applicable). Referral bonus for recommending hires.

We are hiring for BPO Team leader (25K Inhand to 30K Inhand) Salary- 25K to 30K Inhand Location:- Ghansoli MIDC (Navi Mumbai) Job Responsibility:- * Team Leader with Minimum 2 yrs in BPO Domestic/International process. * Monitor and supervise a group of employees to achieve goals that contribute to the growth of the organization. * Motivate and inspire their team by creating an environment that promotes positive communication, encourages bonding of team members, and demonstrates flexibility * Knows performance metrics. Should be aware of SLA, shrinkage, attrition rate, AHT, forecasting. Required Candidate profile • Prior experience of working on the same role for minimum 1 year • Self-motivated • Consultative and solutions focused • Tech savvy, Excellent in MS Excel • Problem solver • Excellent communicator - both written and verbal (English, Hindi) Note: Need Immediate joiner. Interested candidates can share their resumes at ambi.kumari@cyfuture.com or call at 9310751781.

Job Opening: Team Leader BPO Industry | Cyfuture Location: Gandhinagar, Gujarat Company: Cyfuture Contact HR: Rahul 8420011376 Position: Team Leader Industry: BPO / Call Center / Customer Service Experience: 2 to 5 Years Education: Graduate (Any Stream) Salary: 25,000 28,000 per month Job Responsibilities: Lead and motivate a team of customer service executives. Monitor team performance and ensure KPIs are met. Handle escalations and ensure customer satisfaction. Conduct regular training and coaching sessions. Prepare performance reports and feedback for improvement. Desired Candidate Profile: Proven experience in a BPO or call center leadership role. Strong communication and interpersonal skills. Ability to manage a team effectively under pressure. Good analytical and problem-solving abilities. Why Join Us? Reputed organization with growth opportunities. Supportive work environment. Opportunity to lead and make an impact. Apply Now! Call or WhatsApp HR Rahul at 8420011376 to schedule your interview.

Salary- 25K to 30K Inhand Role & responsibilities Hands-on experience in Bulk Hiring, Mass Hiring, Campus Hiring. Hiring done through NGO/Free hiring portels Screen Resumes, taking interviews, hiring through references, should be having own connections to hiring candidates. Should have knowledge to handle BPO Projects. Worked on BOP, IT, Non-IT profiles Done joining formalities, induction, employee engagements activities. Willing to travel due to hiring purpose. Should have knowledge to handle BPO Hiring. Preferred candidate profile Need good communication skill, leading personality. Flexible work environment 6 days working (Normal morning shift). Candidate can reach on below contact no. HR Ambi-9310751781 Company Name : cyfuture india pvt ltd Required Immediate joiner only.

Role & responsibilities Hands-on of Bulk Hiring, Mass Hiring, Mass hiring. Taking interviews, hiring through references, should be having own connections to hiring candidates. Should have knowledge to handle BPO Projects. Worked on BOP, IT, Non-IT profiles Must have done campus hiring. Should be having own database. Preferred candidate profile Need good communication skill, leading personality. Excellent in hiring Need Immediate Joiner Candidate can reach on below contact no. HR Ambi-9310751781

We are Hiring an Sr HR Executive for Inbound Bpo for Gandhinagar Position Summary:- We are seeking a dynamic and experienced Senior Recruiter to lead and execute end-to-end recruitment strategies for international roles in accounting, taxation, finance, and related domains. The ideal candidate will have a strong background in KPO / BPO / ITES hiring and the ability to partner closely with business leaders to meet critical staffing needs. Key Responsibilities:- Connect and coorindate with Campus, NGO's and Placement cells for bulk hiring. Strategies for bulk hirings and planning for field visit. Drive the full recruitment lifecycle, including requirement gathering, sourcing, screening, interview coordination, offer negotiation, and onboarding. Proactively source talent through multiple channels including job portals, LinkedIn, internal databases, referrals, and recruitment consultants. Participate in campus drives, walk-in events, and high-volume hiring campaigns as required. Build and manage a talent pipeline to support future hiring needs. Qualifications & Skills:- Bachelors or Masters degree in Human Resources or a related field. 3 - 10 years of proven experience in end-to-end recruitment, preferably in KPO/BPO/ITeS domains. Prior experience hiring for domestic roles in Inbound process is highly desirable. Ability to work under pressure in a fast-paced, performance-driven environment. What We Offer:- A collaborative and professional work environment. Career growth opportunities in a performance-led culture. Competitive compensation and benefits. Interested candidates may share their resume to us at aman.agrawal@Cyfuture.comOR Can Call Or whatsapp us at 9759191966